10 Lessons from “Build”

Photo by ian dooley on Unsplash

Recently I read Build: An Unorthodox Guide to Making Things Worth Making by Tony Fadell. It’s part memoir, part leadership & organizational book. One that is worth picking up if you are a leader or a pastor. Many lessons are wrapped up in the story of his life and leadership. 

Here are a few that stood out to me:

The best way to find a job you’ll love and a career that will eventually make you successful is to follow what you’re naturally interested in, then take risks when choosing where to work. He spends a lot of time talking about how to get started in life and your career. He said all the stuff they don’t and can’t teach you in college – how to thrive in the workplace, create something unique, deal with managers, and eventually become one – it all slaps you in the face the second you step off campus. No matter how much you learn in school, you still need to get the equivalent of a Ph.D. in navigating the rest of the world and building something meaningful. You have to try and fail and learn by doing. He goes on. So when looking at the array of potential careers before you, the correct place to start is this: “What do I want to learn?”

When you’re in your thirties and forties, the window begins to close for most people. Your decisions can no longer be entirely your own. That’s okay, too – great even – but it’s different. The people who depend on you will shape and influence your choices. We know this as we age, but we take extra chances when we’re younger.

The way I made decisions in my 20s isn’t how I make decisions in my 40s because my life is different. I’m going after other goals, and different things matter to me. In my 20’s, I focused more on building my platform and career. In my 40’s, I’m more focused on my kids and the people they are becoming.

It is crucial as we age to evaluate how we make decisions, what drives us, and what our willingness to take risks is.

Customers need to see that your product solves a real problem they have today – not one they may have in some distant future. Pastors need to think about this more when they preach. What is the tension your sermon speaks to? This doesn’t mean that should drive your sermon, but can you articulate what problem your sermon will solve? Do you tell people what it will solve?

Meetings should be structured to get you and the team as much clarity as possible. We’ve all sat in meetings that accomplished very little, that wasted time, or left us confused. The whole section on meetings was an excellent reminder for me. Does everyone leave a meeting with as much clarity as possible? Asking, “Are we clear on everything, and who will do what?”

A great deal of management comes down to managing your fears and anxieties. The longer I lead, the more I see how my past affects me. Now, your past can be a great teacher to make sure that you choose the right path in the future. But, if you don’t deal with your past, it will have a way of rearing its head in your present and potentially harm your future.

Many pastors and leaders make decisions based on their fear and anxieties without realizing it.

You must consistently check to see if you are acting out or making decisions out of your fears and anxieties. How much are they playing a role in your daily life?

You must pause and clearly articulate the “why” before convincing anyone to care about the “what.” Years ago, one of my jobs when I joined a team, was to find out the “why” behind what the church did. I spent months meeting with leaders, teams, and departments, asking, “why do you do what you do? Why did this ministry start? Why do we keep doing it?” Do you know what I found? Most people at that church could not articulate why they did what they did; they couldn’t articulate why they started something, only “what” they did.

What matters, it matters a lot. But, as Simon Sinek pointed out years ago, the why will always win the day, and you need to start there.

Many churches, teams, and companies can tell you what they do, but that isn’t as important as why you do something. Leaders must be clear and ensure their teams understand why they do something.

You cannot be afraid to disrupt the thing that made you successful in the first place. This is a hard lesson for leaders, no matter who they are. Especially if you created the thing that makes you successful, leaders must consistently ensure that what “got them there” doesn’t hold them back from what is next. This is why continuing to return to “why” you do something is so important.

If you have fifty people who understand your culture and add a hundred who don’t, you will lose that culture. It’s just math. The longer I lead anything, the more critical I see the culture of a church. The culture of the church decides what gets done and what is essential. Culture is how things happen. You can have the greatest strategy or ministry idea, but it will only be effective if your culture doesn’t fight against that.

The CEO sets the tone for the company – every team looks to the CEO and the exec team to see what’s most critical and what they need to pay attention to. This took me too long to learn. I used to think that if I said the right things, people would know what to do, but I’ve learned that my actions tell people what matters. Does starting on time matter? What things do I check and double-check? What stats do I check? Those things tell my team and our church what matters most.

Then as you lead, “Your team amplifies your mood.” Your team takes what you think is essential and passes it on. If you want to change your church, you must decide what is critical and start paying attention to that and amplifying that. 

2018 Leadership Summit – 16 Leadership Quotes from Angela Ahrendts

Every year, my team and I attend the leadership summit. To capture what I’m learning and to help you grow as a leader, I always share my notes from each session, so be sure to check back after each session and bookmark them for future use.

The first session featured a talk from Angela Ahrendts, who is the Senior V.P. of Retail for Apple. Her talk focused on how empathy is an essential quality for leadership.

The following are some takeaways:

  1. Values are the foundation of everything you are.
  2. Core values that are our strengths make us valuable to others.
  3. The higher you go as a leader, the more important it is to connect and over communicate.
  4. A leader needs to walk slowly through the crowd.
  5. A morning routine is incredibly important in the life of a leader.
  6. In hiring, look for a we kind of person instead of a me kind of person.
  7. It’s not about hiring great individuals but how they fit into the team.
  8. Brands are bigger than cultures.
  9. Simple things about branding: know why you’re doing it (the deeper purpose behind something), that why needs to become a core value of the company.
  10. Every team and organization should always know if they are doing what they set out to do.
  11. Motivating people: to move people you have to be able to understand them.
  12. You can teach people anything but you can’t teach people to care.
  13. Leaders need to focus on what people feel from them.
  14. Look people in the eye.
  15. Talk to people. Celebrate people. Thank people.
  16. Ask: what would I want people to say to me?

You’re Growing. Do More.

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There is an assumption that as your church grows, to keep growing you have to add more things. Do more.

Once you pass 200, add more programs so you can grow.

Recently someone told me, “Revolution needs to do more because _____ Church does _____ and they are bigger than you.”

It is an easy trap to fall into.

Starbucks tried it.

They sold coffee. Got big. Started doing breakfast sandwiches, which kind of worked but then the Howard Schultz took back over because Starbucks forgot who it was. Now they sell wine and food at some stores. The jury on that is still out.

I had another pastor tell me that when Revolution gets bigger I’ll have to rethink our position on not having a men’s and women’s ministry.

Why?

Because when you grow, you have to do more.

So the thinking goes.

The problem with doing more is that it simply becomes more.

I lead a simple church. Which means, we don’t do a lot. It isn’t because we can’t, but because we choose not to.

Singles ministry, senior adult ministries, women’s ministries, classes, concerts, coffee shops, book clubs, knitting ministries, camping ministries, ministries to people who want more ministries. We just don’t.

For a few reasons:

1. It creates clarity. I believe one of the reasons people don’t get plugged into a church is because they aren’t sure which step to take. Is this class, that ministry, that program the next step? What if I take the wrong step? When people are paralyzed, they give up. When barriers are in place and things are unclear, they don’t take a step.

2. If people are at church, they aren’t on mission. Missional happens in daily life. It can and does happen at church, but we display God’s love to the world around when we’re in the world around us. If we are always in a class, at a church program, we aren’t rubbing shoulders with people who don’t know Jesus. Instead of starting a church softball league, join a softball league with a bunch of people who drink and swear and live the gospel in front of them.

3. Busyness is rarely positive. Laziness is not healthy or a good thing, but Americans have this idea that the busier I am, the more successful I’m being ore the more right I’m doing. We feel guilty if our calendar isn’t packed but when it is, we wish we were doing less. Church is the same way. Just because your church calendar is full does not mean you are moving the ball down the field, you might just be spinning your wheels and not accomplishing a lot.

4. The things you do communicate what matters. Everything your church does, no matter how small or big, no matter how much or how little communicates what matters most. If you do a lot, have 118 ministries for a church of 200 people (I knew of a church with this), you communicate what matters. Everything says to everyone, “This matters, this is our mission.” As a leader, you then need to be careful what you choose.

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Answering Questions No one is Asking

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One thing churches and pastors seem to do very well is answer questions no one is asking. 

Pastors spend years in a sermon series that was 60 weeks too long. All in an effort to be deeper or more gospel centered, we show off our theological fortitude and drown our churches in information that doesn’t lead to transformation.

We teach evangelism classes and tell people to read apologetics books on important theological issues: deity of Christ, the resurrection of Jesus and the end of the world, yet most people outside the church aren’t asking those questions. They want to know how to talk to their spouse, how to raise their kids, get out of debt, let go of a past hurt, not whether the left behind series is correct.

Companies do this too. Recently as Apple got beat up by Samsung for essentially copying their phone 2 years later, but Samsung misses why people buy an iPhone. Someone who loves Apple doesn’t care of Samsung made that phone 2 years ago, if they did, they would already have a Samsung phone.

I recently went into sports store to buy workout chalk since I ran out. I wanted to get a block of it and put it in a bucket so it wouldn’t make a mess on the floor of my garage when I used it. The store I went into, I asked if they had chalk and they guy beamed and said, “Yes, right here. You can shake it on your hands instead of having a block.” This was exactly what I wanted to avoid, but he didn’t ask so I went to a different store and he missed a sale.

So as a church or a pastor, how do you answer questions people are actually asking? Here are a few ideas:

  1. Ask questions. Ask people you are trying to reach questions to learn from them. Ask them what is hard or difficult. Listen to them when they talk about their jobs and their lives. Many pastors are not good listeners in social situations.
  2. Spend time with unchurched people. Many Christians are isolated from unchurched people and let’s face it, pastors are often terrible friends. Spend time in their house, have them into your house and be around them. You will be amazed at what you will pick up by simply being in the same room as someone who doesn’t follow Jesus.
  3. Read blogs, magazines and watch movies for the purpose of learning. Many people and leaders simply ingest culture and media without thinking, yet blogs, movies, shows, what people say on shows gives us a great window into what our culture thinks and the questions and reservations they have around the gospel. Often when I watch a debate show, I ask what I would say to the person about that issue, a person who maybe has no reverence for the Bible.

Bottom line, if you want to be relevant and help people begin a relationship with Jesus, we must start with where they are and answer the questions they are asking, not the ones we think they are asking.

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