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The Most Important Leadership Skill in a Church

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What is the most important leadership skill in a church? For a pastor of students, kids, worship or a lead pastor to have?

Is it vision casting? Strategizing? Team building? Shepherding?

The choices you make in the recruiting process are, in effect, determining your future. -Darren Hardy

The most important leadership skill in any church is recruiting. Who you surround yourself with, who you put on a team, who you hire, who you make an elder. Nothing else matters or makes more of an impact on the life of your church than this.

You might wonder, isn’t it prayer? Prayer isn’t a leadership skill. Prayer is a Christian skill. Prayer and the Holy Spirit makes or breaks your ministry.

What I’m talking about are the things you as the leader can control and do.

Why does recruiting matter?

Who you place on a team, in roles will decide your success.

When you look at the culture of your church, the people make up the culture. You can’t decide what your culture will be. You can’t sit in a meeting and decide you will be a welcoming, prayer-filled, evangelistic culture. You have to find people with that and put them on your team.

A company consists of one thing, really. If I buy a plane from Boeing, it’ll be exactly the same plane that BA [British Airways] will buy, which will be exactly the same plane that United [Airlines] will buy, exactly the same plane that Air Canada will buy. So what is a company? A company is the people that are working inside that plane, the people that are working on the ground. They’re the people that make up a company. They either make this company exceptional or average. -Sir Richard Branson

The same is true for your church.

3 things keep churches from being great and they’re all about people.

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Three problems happen in many churches as it pertains to recruiting and hiring:

  1. Most churches see it as the lead pastors job and only the lead pastors job to recruit. From the stage.
  2. In hiring, many lead pastors give away too much because they’d rather not read resumes, sit in interviews or talk to references.
  3. Churches don’t think they can be great so they don’t hire great people.

Both ideas are rampant in churches and are why many churches are mediocre at best.

If you look at any growing, healthy effective church, do you know what you will find? Talented, hard working people who love Jesus. Somehow, they all ended up at the same church.

Coincidence?

Nope.

The answer to the first problem: recruiting is everybody’s job. Whenever I hear someone at Revolution say, “We need more people serving in ____, can you make an announcement from the stage? I know we have a problem. And that problem is not a lack of people.

Whenever the hope of recruiting is a stage announcement, there’s a problem.

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In fact, the best people to recruit are the people doing it. Not the person getting paid to do it.

There’s something that happens when someone who works with middle school students tells someone else, “I love the chance I get to influence the lives of students. Its my favorite hours of the week. Hey, why don’t you come with me next week and check it out?”

Recruiting in a church is everyone’s responsibility.

Recruiting in a church is everyone’s responsibility.

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The answer to the second problem: the lead pastor has to be more involved in hiring. 

In most churches, hiring is done by a committee that the lead pastor might be a part of, but often he has nothing to do with it. This is the biggest mistake churches make and accounts much of the mediocrity in churches.

If you are like me, hiring, reading resumes, doing phone interviews, in person interviews, talking to references, reading personality tests is that last thing you want to do. It is draining, un-exciting and yet the single determinant to what your church will be like. Three years ago we hired a staff member that I didn’t put a lot of effort into. I let others do that and it cost us in people, time, energy, my stress level and money. We lost momentum, families, excitement. This person was on our team for a little over a year and it took us close to 18 months to get back to the level of momentum and size that we were when we hired this person.

Can one person do that?

Yep.

According to Darren Hardy in The Entrepreneur Roller Coaster: Why Now Is the Time to #Join the Ride, a bad hire can cost a company or church six figures. Now, a church is not a business or all about the money, but if that’s true and I think it’s at least close, that’s incredibly poor stewardship. And that is a spiritual issue.

A bad hire is a spiritual issue because it’s poor stewardship.

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The third problem is one that many pastors don’t talk about in hushed tones. They would never say it on stage, but when pastors grab coffee together, they talk jealously about the big church down the road and the things they can do that they as a smaller church can’t do. And it all boils down to the people they have. While the jealous pastors would say they can’t hire or recruit great people. They can’t find talented musicians, great kids teachers, passionate student workers, off the charts community group leaders. They would say it is a matter of money, but it boils down to what the pastors think they can do. Most churches don’t think they can be great so they don’t hire great people.

Most churches don’t think they can be great so they don’t hire great people.

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Sadly, in many churches the leaders have succumbed to the myth that only large, cutting edge megachurches can get the best people and they are stuck in the 1990’s when it comes to technology and talent.

Not true.

How do you find and hire great people?

First, know what you are looking for. If you don’t, you will never find it. If you want someone great, pray for it, look for it, believe you can find that person and you can vision cast that person into your team. Most people make recruiting and hiring mistakes with staff and volunteer positions because they’ll take anybody. Often, this means you will wait to do things as a church because you don’t have the leader yet. That’s okay.

Second, look for talented people. If you are afraid of talented people (and many pastors are because they’re control freaks) then that’s a sin issue on your part. If you have to micro-manage someone, you didn’t find a talented leader, you found a lackey to do your bidding and you don’t want that.

Third, they have great character. You can’t teach character, what someone’s character is, is what it is. Yes, the Holy Spirit can change people, but don’t hire or recruit someone to a key role with that hope and prayer in mind. Character is not a given in a church interview process, don’t assume it.

The best way to check for character is to hire from within your church. When this happens, you know exactly what you are getting. What their marriage is like, how they treat people, their giving and generosity, if they fit, if you like them.

The last thing that matters and this comes best from people within your church, they love your city and your church. Not everyone loves your city or loves the people in your church. You want people who do. There are unique things that make up your city and church and it doesn’t fit everyone. That’s okay. I get nervous when I get the spam email of guys looking for a job anywhere God will send them. My question is, “Where do you feel like God has called you?” Most of the people in the Bible had a place God called them to, not a paycheck, but a people, a city, a place, a neighborhood. Are people looking for that when they send out 100 emails? Yes, but often and I can speak from experience when I was in my 20’s, they are often looking for someone else to the heart and calling work for them.

If God has called you to a city and a people, he will provide for you there.

If God has called you to a city and a people, he will provide for you there.

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The reality is great people find other great people and great people want to work with other great people. 

Once you find someone great, others follow along. It can be slow and sometimes feels like you are moving backwards or letting momentum slip through your fingers as you try to rebuild a team or restart a culture. But you as the lead hold the keys to building it.

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A Simple Way to Connect New People to Your Church

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Every church hopes to have guests come to their church. In fact, many churches spend a lot of money on marketing, invite cards and a host of other things, just to get people to come to their church.

But what happens if they show up?

Too often, the next step isn’t obvious.

If you want people to take a step at your church, make it obvious.

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Most churches want people to connect to a group, a class or a team. Those are great next steps, but I think those are too big for most people.

At Revolution, our next step from a worship service is going to a newcomer’s lunch. A simple way to find out more information, get to know the leaders and other new people. Free food, free childcare and no commitment.

When I talk with pastors, they often talk about how they will do that when they think they have enough new people.

We’ve been doing newcomer’s lunches for over 3 years and would schedule them sporadically. Recently, we’ve made the move to have them each month: the 3rd Sunday of every month.

How to connect new people in your church.

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Whether you choose to do a dessert or a lunch, here are a few things to make them successful:

  1. Schedule them regularly. People should always be four weeks away from the next one at the most. That way if someone misses one, another is on its way. I actually had someone tell me they hadn’t gotten plugged in because they were waiting for our next lunch (this was when we did them quarterly). That was one reason we moved them to each month. Each week we say, “if you are new to Revolution and are not in a missional community or on a team, your next step is to come to a newcomer’s lunch.” There is no doubt what their step is.
  2. Choose a great host. There are people in your church with the gift of hospitality, who love to open their home and serve people that way. Let them use their gifts. We started by doing them at my house but found this was a way better option, that way the leaders can focus on the people while the hosts focus on the details.
  3. Have great food and childcare. Don’t skimp here. Whether you get it catered, have someone cook it or simply serve dessert, make it great. You are communicating value to your guests and newcomer’s. Childcare is important so the adults can hear what you want them to hear instead of having to hold their kids.
  4. Talk about yourself personally, not just the church. While people want to hear stories of the church, where it came from, beliefs, etc. they want to hear about you. The people who care about beliefs or the church’s story have already read them on the website. At this point, they are asking, “Do I like the pastor?” People tell me every month they are blown away that they get to meet our leaders and have lunch with them. This also helps if you are more of an introvert (like me) to sit in a smaller group and talk.
  5. Make sure new people meet other new people. We talked about doing away with the newcomer’s lunch and doing something right after the service, but felt like that would’ve been an information dump and would miss this crucial element: new people meeting other new people. They are all in the same boat, they are all checking out your church, they don’t know a lot of people and this helps to create natural community and friendships.
  6. Share their next step from the lunch. Have a clear and obvious next step from the lunch and help get them in it. Not everyone wants to, but for those that do, they should leave your lunch with the information they need to join a group or a team or whatever is next for them. If you miss this last step, you will still have people falling through the cracks.
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The Pain of Breaking the 200 Barrier

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200 barrier

Most churches in America never break through the 200 barrier, in fact, only 15% of churches break through it. Some pastors talk about it like it is the mythical unicorn. There are books, podcasts, webinars, and articles on how to break it. For years, Revolution would bump up against the 200 barrier and then go back down. We’d have seasons where we would stay above it and I thought we were through. Finally, we broke through it.

Breaking the 200 barrier isn’t a mythical thing, but does take specific steps.

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No light from heaven shone. There were no songs or angels. It just happened.

Since that moment, I’ve learned something.

Breaking through 200 hurts. A lot.

To break through 200, a lot of things in your church change and most of them are connected to the lead pastor. Teams you used to lead and meetings you used to be in, you no longer are. There is now a layer between you and someone you used to talk to every week.

If you are a planter, things your wife used to do you are now paying someone to do. People who were leaders from the moment of your church starting to get to 200 have hit their lid and are now replaced by other leaders.

This issue of control and feeling of loss looms larger than most leaders talk about. Don’t get me wrong, a growing church is exciting, but it is painful.

Here in lies why most churches don’t grow: the church and the pastor are not willing to go through the pain for it to grow.  What I mean is, people who feel connected to the pastor at 150 will often feel less connected at 200.

Churches that break the 200 barrier are willing to make room for more people.

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You will begin hearing things like, “the church doesn’t feel like a family anymore.” “I don’t know anyone at church.” “I used to have coffee with the pastor, but now I have to make an appointment.” People will lament it feels like a corporation instead of a church or that there are a bunch of new people. Pastors will have to stop micro managing and allow leaders to run with ideas. You will start to see things you don’t like in your church, the church you started. Not every pastor can handle this. Communication loops change. What used to take a phone call or a text, now takes a video, announcement or mass email. Putting together an event or work day used to take a few days of lead up now takes a few weeks to work out schedules across ministries. Where you used to know every leader and were able to put people into place of leadership roles, you now need a process to vet and check those who are leading teams. The world has changed. And this is why most churches break through 200 and settle back at 150. They don’t like the way things felt at 200. 

In addition to all this, there is another reason few pastors are willing to make the jump through 200.

Finances.

Churches that break the 200 barrier are willing to take a step of faith financially.

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It is a squeeze on a church financially to break through 200. At this point, you need to hire some more staff and you won’t have the money for it. It will stretch your budget and your faith. You will take a step that depending on where your church is could sink your ship if it goes poorly. Many pastors and churches are not willing to take this step, are unsure of how to hire correctly and so they stay stuck. In the end, this boils down to a willingness to do what it takes to become the church God has called you to become.

If you are still with me and arguing with me in your head, let me hit the last reason churches and leaders don’t break through this barrier.

Their personal lid.  Many churches or pastors simply don’t have the capacity to break this barrier. Many will say, “Then they shouldn’t. We need small churches.” There is some truth in that and some lie. We need small churches, but we need those churches to be healthy, must be discipling people and helping people find Jesus and baptize them. Some churches do this, plant more churches and never break 200. Some planters start churches well, get it to 200 and pass the baton to go and plant another church.

Churches that break the 200 barrier are led by pastors who are willing to lead and grow.

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In the end, the churches and leaders that break through 200 and go on to break 400-500 have the willingness to make the sacrifice so that a church can do more and help more people enter a relationship with Jesus so they can become who God has called them to be.

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How to Know Your Vision is Clear

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If you are a leader, you might wonder if your vision as a church is clear. How do you know if you are accomplishing it? Often, leaders can be so hard charging they never stop to ask the question of whether they are hitting their target. Or, they are so complacent that they don’t care.

Here’s a simple way to know if your vision is clear: Are people coming to your church and leaving your church because of it. 

vision

Is anyone attending your church because of your vision?

You will know this is true by talking to new people at your church. What drew them to your church? What excites them the most about your church? Why did they get plugged into a missional community, small group or serving team?

Listen to the stories people tell about your church, what they say when they baptized.

Are you seeing new people attend? New people stick?

If what people say is not part of your vision, you either have the wrong vision or it is not very clear.

Has anyone left your church because of your vision?

This will sound unloving and I understand.

As a pastor, you want as many people as possible to attend your church. I want everyone in Tucson to come to Revolution Church, love it and stay. I want them to be on board with our vision, our target and what we feel like God has called us to.

Everyone won’t though.

As much as that hurts, it is okay.

Every city needs lots of churches to reach all of the people in it.

Recently, I talked with two families that left our church and as I talked with them about the reasons why one of them articulated, “We just don’t agree with the vision.” When I asked him to clarify. He told me, “Revolution focuses too much on people who don’t know Jesus.”

He’s right. That is our vision.

If no one has left your church in the past year because they don’t agree with the vision of your church, it is either not clear, not bold enough or you aren’t actually doing your vision.

People don’t leave passive churches because of the vision.

People don’t leave visionless churches because of the vision.

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Systems Trump Hopes & Intentions

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Everybody has hopes, dreams and good intentions.

Everyone wants to lose weight, get out of debt, get a degree, start a business, or start a hobby.

Churches want to grow, reach new people, see people start following Jesus, see new givers take that first step, see people get connected into community or serve.

W. Edwards Deming said, “Your system is perfectly designed to give you the results you’re getting.”

Put another way: systems trump hopes and intentions. 

This is true for every system.

The systems you have in place as a church are why you have the number of first time, second time and third time guests that you have. It is why you have as many people giving. Why you have the number of people serving or in community.

None of this is accidental and none of this “just happens.”

For Revolution, this is one reason we transitioned from small groups to missional communities. We found that small groups would give us a certain result and it wasn’t the result we wanted.

Think about it personally. What if you want to lose weight, get out of debt, get a degree or start a business. None of that will just happen. You have to have a system for it. Just hoping to lose weight won’t cut it. You can’t have the intention of getting out of debt without a system for it.

The reality of Deming’s words ring true in our businesses, churches and homes. We are getting the results our systems are designed to give us. It isn’t an issue or hope, wishes, intentions, but of systems and strategy.

At this point, once you realize this, the next step is having the patience for it to take root.

One of the reasons I see people not lose weight or get out of debt is they expect it to happen as quickly as they gained the weight or got into debt. 

That isn’t a reality. In the same way, after 10 years of unhealthy communication in a marriage, it will not change over night. It will take time.

What happens for many people is they put a system in place, that moves slower than they would like, so they give up and settle for the results they don’t want.

And then we are back to square one.

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Why Church Ministries Should Take a Summer Break

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One day at lunch I was talking with some other leaders about how we do communities at our church and what others were learning and I mentioned in passing (because it is so much a part of our culture now) that the communities at Revolution change their rhythm in the summer (June and July).

Everything at lunch stopped moving.

One of the problems I have with missional communities is that they never stop meeting. They do this, because they want to live out the identity of being a family, and families never stop meeting together. And, the mission never ends.

Revolution used to be this way. Having our groups meet til they multiplied or until Jesus came back.

Then something happened.

I found myself at two events with a lot of pastors whose churches were organized around missional communities. In total, there were probably 75 pastors at each of these events. At each one, over 50% of the pastors were either on sabbatical, going on sabbatical or just coming off of sabbatical. As I pressed into this, I learned they were all tired. I also started to hear stories of burnout among missional community leaders at churches as a leader approached year 3 of leading an MC.

This was frightening to me as our church had just done the hard work of transitioning from small groups to MC’s.

So, we made a choice.

One that would alter our church and the health and longevity of our leaders.

We instituted a summer break for our MC’s. Required it.

When we brought this change up 3 years ago, many of the MC leaders at Revolution reacted as leaders do when you propose a change to something they love. They pushed back.

Yet, after the first break, every leader who was hesitant about it told me, “That was the best thing we could’ve done.”

Here’s why:

  1. Understanding the city you are in. Tucson is on a year round school calendar, which means one of the main school districts our families come from have a 6 week summer break and the other one has 7. This means, in those 6-7 weeks, people are at camps, on trips, escaping the heat in California, visiting families, etc. It is different if you have a 3 month summer break, but for us we had to understand what the rhythm of our city is, which is what good missionaries do.
  2. Leadership is tiring. The leaders who become MC leaders work tirelessly. They love their MC, serve them, disciple them, develop leaders, host them in their home, lead them in studies, open their lives to them. This is all encompassing and can be exhausting. A break helps leaders stay fresh. I know people will say that MC leaders should take breaks with their MC during the season. I’m not sure how realistic that is. Taking a break is a way we as a church serve our MC leaders and help them stay healthy.
  3. A break gives you a kick off. We launch new MC’s in August and January. We make everyone in our church sign-up again. You have the freedom to switch MC’s if your schedule has changed. This creates a sense of excitement in our church as MC’s launch. New people feel more comfortable joining because everyone is starting on week 1.
  4. A break gives you an end date. Our culture, and men in particular, like end dates. We want to know how long a semester is, how long soccer season is. We want to know this before committing. This is a good thing and one that churches often miss. I think one of the main reasons people aren’t engaged in community in their church is because they don’t know the end date for that group. Many will say this is an idol that we need to confront and that may be true, it also might be true that we are used to things have a start and an end and that is how it works.
  5. A change of pace. During the summer, our MC’s still get together but they spend more time playing together and resting together. They don’t meet every week and each MC is different depending on the needs. One summer my MC didn’t meet at all because almost all of them were college students and they all left Tucson. This is a reminder that life is a series of seasons, our lives were meant to live in those seasons and when we work against them, it leads to burnout and disaster.

Ultimately, this is a choice for health. Health for the church, MC’s and the leaders. Recently a new guy at Revolution who has attended church most of his life told me this when he heard we change our rhythm in the summer, “I’ve never heard of a church caring about their leaders and volunteers not burning out.”

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Remove Barriers to What is Most Important

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next step

Recently, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities (MC’s). A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board. Next you need to handle leaders who do not get on board in a loving way and finally, leaders lead by example.

At this point, many leaders shoot themselves in the foot because they have too many options.

At Revolution, we do two things: our Sunday gathering and missional communities. We don’t have a men’s ministry or a women’s ministry, we don’t do a bunch of bible studies and this is by design. The average person will give you two times a week for something at church. When you have too many options, people are unsure which is the most important thing.

The other thing churches do is they don’t make it obvious what is the next step from a Sunday gathering. Is it a group, is it serving, a ministry. When this happens, people feel paralyzed and instead of picking something (although proactive people do) most simply opt to not engage.

The other thing many churches fall into the trap of when it comes to MC’s is choosing to meet until Jesus returns. This comes from the idea that family never stops spending time together, so our MC’s must meet every week forever. First, families don’t spend every week together. Extended families don’t, people go on vacation, have activities, etc. Practically, this keeps men from engaging because men like end dates. In Tucson, the summer begins at memorial day and runs until the middle of July when school starts again (we are on a year round school calendar). Because of this, our MC’s take off June and July. We begin having sign-ups for MC’s in July so that they can start again in August. We also have ones that begin in January. We have them all start at the same time, instead of staggering them so that there is momentum to new things starting, new people have a chance to start fresh with everyone and it helps kick off a ministry season with excitement.

In your situation, you have to decide what is the next step, what is the order for people to best get connected and make that obvious. For people in our context who are skeptical about an MC, we push them towards serving as a next step, something that feels like a lower risk to them (this is particularly true for men who don’t want to jump into community). Whatever the order, make it clear, remove the barriers for people so they opt in.

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