Photo by Ross Findon on Unsplash

One of the most difficult aspects of a change in leadership is changing the culture of that church, group, or organization. 

You can change the values, the mission statement, and the strategy. But those changes to values and strategy won’t matter if you don’t change the culture. 

Why?

Because whatever the culture is, that is what people do. 

Tod Bolsinger said, “Culture is the set of default behaviors and usually unexamined or unreflective practices that make up the organizational life and ethos of a company, organization, family or church. In short, organizational culture is the way we do things around here.” 

To change culture, you must look at how things are done. How do decisions get made? Who needs to be in the room for those decisions to be made? Do decisions get made by a small group after the meeting?

You can have the most outward-oriented strategy as a church, but you won’t be effective if your behaviors don’t match that. 

Many new pastors come into a church and think that if they change the mission, vision, or strategy, they have changed the church. 

But the group will always default to culture. 

How does that culture get set?

Culture is rarely decided on. A meeting is held to work through vision, values, mission, and strategy. But a meeting is rarely held to decide culture. Culture simply happens. It happens through behaviors, policies, celebrations, and demotions. When you cheer someone on, culture is set. When you scold someone or redirect someone, culture is set. 

John Kotter said, “Organizational culture is usually set by the group’s founders and reinforced through success. When a value leads to a behavior resulting in a desired outcome, the values and behaviors become embedded in the group’s DNA.” 

One important thing leaders need to do is listen to the stories people tell. You will find the culture and where things came from in those stories. 

To change a culture, you must connect that culture change to success. 

People will always default to what brought success in the past. If they see momentum from a ministry project or behavior, they will seek to replicate that. 

As you change culture, focus on new behaviors and do whatever you can to connect them to success.