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Systems Trump Hopes & Intentions

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systems

Everybody has hopes, dreams and good intentions.

Everyone wants to lose weight, get out of debt, get a degree, start a business, or start a hobby.

Churches want to grow, reach new people, see people start following Jesus, see new givers take that first step, see people get connected into community or serve.

W. Edwards Deming said, “Your system is perfectly designed to give you the results you’re getting.”

Put another way: systems trump hopes and intentions. 

This is true for every system.

The systems you have in place as a church are why you have the number of first time, second time and third time guests that you have. It is why you have as many people giving. Why you have the number of people serving or in community.

None of this is accidental and none of this “just happens.”

For Revolution, this is one reason we transitioned from small groups to missional communities. We found that small groups would give us a certain result and it wasn’t the result we wanted.

Think about it personally. What if you want to lose weight, get out of debt, get a degree or start a business. None of that will just happen. You have to have a system for it. Just hoping to lose weight won’t cut it. You can’t have the intention of getting out of debt without a system for it.

The reality of Deming’s words ring true in our businesses, churches and homes. We are getting the results our systems are designed to give us. It isn’t an issue or hope, wishes, intentions, but of systems and strategy.

At this point, once you realize this, the next step is having the patience for it to take root.

One of the reasons I see people not lose weight or get out of debt is they expect it to happen as quickly as they gained the weight or got into debt. 

That isn’t a reality. In the same way, after 10 years of unhealthy communication in a marriage, it will not change over night. It will take time.

What happens for many people is they put a system in place, that moves slower than they would like, so they give up and settle for the results they don’t want.

And then we are back to square one.

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Create a WOW Factor at Church

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church

One of the best ways to turn a first time guest into a second time guest is to create a wow factor.

One of the best ways to create a wow factor is to give a guest something unexpected. 

When someone shows up at a church, they have some expectations. They expect their kids to be safe and secure. They expect their kids to have fun. They expect to be bored in the service at some point. They expect to look at their watch. They expect to not really feel anything. They expect something to be unclear to them. They also expect you to ask for something.

There are more, but you get the idea.

People show up every week with a list of expectations, and it isn’t always positive or expecting God to speak to them.

To give them a wow factor, to catch them off guard, meet their expectations, exceed their expectations and give them something unexpected.

6 Ways to Create a WOW Factor at Your Church.

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  1. Give them a gift. At the end of the service we point out gift bags we have for first time guests. These are on a table that is not manned by anyone. This is on purpose. It is a few feet from our welcome area, that has volunteers at it. This is so, someone can take a gift and leave without having to talk to anyone if they choose. If they want to talk to someone, someone is close enough for that to happen. A gift is important because people at a church expect you to ask for something from them. Giving them something instead catches them off guard and is unexpected. It is intriguing and interesting.
  2. Say thanks for coming. Most pastors assume going to church was the only option people have a Sunday. The fact is, they have tons of options for what they can do on a Sunday morning. So, say thanks for coming. Tell a guest you were glad they came and say thanks. It’s a big deal if a guest comes on a Sunday morning, act like it.
  3. Send them a gift. If someone fills out a card at Revolution, we send them a handwritten note with a Starbucks gift card in it. This is another unexpected “thank you.” I get a comment almost every week from a guest who thinks this is a cool. Again, something unexpected makes you intrigued.
  4. Tell them how long it will last and stick to it. I picked this up from Andy Stanley’s book Deep and Wide: Creating Churches Unchurched People Love to Attend. One of the main questions people have about church is how long it will last. So, tell them at the beginning and stick to it. In the welcome, we say something like, “For the next 75 minutes we’ll be looking at…”
  5. Make them feel something. Yes, the Holy Spirit makes people feel things and moves in their hearts and we have no control over that. What you do have control over is if you try to stop that (tons of churches do this without thinking) and how you will help people deal with the feelings they feel in the service. Think through how you will make someone feel something in the service. How will you help them process the Spirit moving in their heart since they might not know it is happening, only that something is happening.
  6. Help them take a next step. Why is this on the list of unexpected things? Churches are not very good at helping people take their next step. Whether that is in a sermon or into serving or community. Pastors preach, give no application and say, “The Holy Spirit will do that work.” That’s lazy. Be clear about it. Preach and in it say, “Because of the truth of this text, here’s a clear next step.” Talk about the next steps to get connected and make it obvious.
6 Ways to Create a WOW Factor at Your Church.

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People don’t attend and come back to churches because they are like Disneyland or a rock concert. They don’t stick at churches for those reasons. They stick because of a simple wow factor, that caught them unexpectedly. Some of the unexpected things, a church has no control over. Some of them, they do. The churches that grow are the ones that

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How to Make Smart Food Choices When You Eat Out

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healthy

For anyone wanting to eat healthy, a roadblock is often what they do when they eat out.

You sit down with friends or your spouse, you are thinking in your head, I’ll make a good choice. And then something happens.

You open the menu and see all the choices and see all the pictures and boom. You make a poor choice.

Same goes for dessert.

You know that a dessert at a restaurant could feed a small family in terms of calorie count, but when you see the dessert menu or tray, you are done for.

What do you do? Stop going out to eat? Stop traveling for business or vacation?

In my journey of losing 130 pounds and keeping it off, I’ve learned a couple of things about how to eat out while on business, a date night, lunch meeting or vacation and stay healthy.

  1. Eat some protein a couple hours before eating out. Not eating enough protein is one of the reasons you get hungry in the middle of the morning or afternoon. When you eat out, this leads you to ordering an appetizer and then a meal that has way too many calories in it. Before eating out, grab a banana, a protein bar, greek yogurt, a smoothie. Something with protein in it so that you aren’t as hungry when you arrive at a restaurant.
  2. Know where you will eat. This is important if you are traveling or are on vacation or having a meeting. When I travel somewhere, I know the options near me that have healthier options. Don’t show up blind to a new city and just guess. That’s a way to make poor choices. I was recently in Orlando with another pastor and I had 3 options for breakfast and told him, “you can pick but it has to be one of these three.” Without this, you pull into the first place you see.
  3. Know what you will eat before you arrive. When you open a menu, if you don’t know what you want to eat, you will often order something very bad for you. Restaurants don’t put pictures of the healthiest meals in the menu. Also, things like salads are not always the best thing to order on a menu as they may have low amounts of protein (which will make you hungrier in a couple of hours) and high in sugar (so it tastes better). If you know what you want before you arrive at a restaurant, you are more likely to make a good choice.
  4. Order first. This came up in Tom Rath’s book Eat Move Sleep. He said that the person who orders first at a table sets the standard for what others will order. This is often true. If someone orders a healthy option first, others follow suit.
  5. Box up half your meal when it arrives. A friend told me this one, but when your meal arrives, ask for a box. Put half your meal in the box and close it. Now eat.
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Pick a Church

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church shopping

When I spoke at Exponential on the topic of how to transition a church from small groups to missional communities, the question of attending two churches came up. This happens a lot in church planting circles. It goes like this, “Can I or someone attend a church on Sunday, but then attend a small group or missional community at another church?”

The reasons people do this are many, but the answer to the question is simple.

No.

Many times, someone will attend a larger church on Sunday or a service they like and then attend a group at a smaller church because “it is easier to get connected and cared for at the smaller church.”

This creates a weird tension for people in the group or MC.

At a church like Revolution, where we discuss the sermon, if you don’t hear the sermon you won’t be able to add to the discussion. So, now you are silent attendee. The other aspect that is incredibly important and this is the real reason people do this (even though they would never tell you this). Attending a church and an MC at another church keeps a person from having accountability in their life or having to submit to authority. They are able to skirt it at both churches, get what they want and go home.

No one holds them accountable, gives them pushback for not serving (because they aren’t), not giving (because they usually aren’t because their heart isn’t at either church) and ultimately, they are simply being a consumer at two places and taking it all in instead of giving to anyone through care and serving.

On a larger level, this keeps the church who has the MC they attend from growing their church. The consumer getting the best of both churches is taking up a needed seat for someone to get connected at the church.

I know what you will say, “But they want to be there. They need to be connected. This is uncaring.”

I would say, “It is uncaring to say no to someone who wants to be in an MC at the church they attend that you can’t because we don’t have room because of this person who doesn’t attend our church, doesn’t want to attend our church but wants to be in an MC.” It is uncaring to the person waffling because they are missing the crucial element of accountability that is so important to relationships and community because they go to this place on Sunday and then to our place on Thursday.

You can’t have it all and by trying to have it all (attending a church service and an MC at a different church), you actually end up missing the thing you are trying to get.

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I love being a part of the Acts 29 Network. I love what sets us apart from other networks as a brotherhood of relationships and the doctrinal distinctiveness. The video below, Sam Storms explains our doctrinal distinctiveness. One of the things I appreciate is how we are growing in our articulation of the role of women in the local church which you can find around minute 30.

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Why Church Ministries Should Take a Summer Break

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summer

One day at lunch I was talking with some other leaders about how we do communities at our church and what others were learning and I mentioned in passing (because it is so much a part of our culture now) that the communities at Revolution change their rhythm in the summer (June and July).

Everything at lunch stopped moving.

One of the problems I have with missional communities is that they never stop meeting. They do this, because they want to live out the identity of being a family, and families never stop meeting together. And, the mission never ends.

Revolution used to be this way. Having our groups meet til they multiplied or until Jesus came back.

Then something happened.

I found myself at two events with a lot of pastors whose churches were organized around missional communities. In total, there were probably 75 pastors at each of these events. At each one, over 50% of the pastors were either on sabbatical, going on sabbatical or just coming off of sabbatical. As I pressed into this, I learned they were all tired. I also started to hear stories of burnout among missional community leaders at churches as a leader approached year 3 of leading an MC.

This was frightening to me as our church had just done the hard work of transitioning from small groups to MC’s.

So, we made a choice.

One that would alter our church and the health and longevity of our leaders.

We instituted a summer break for our MC’s. Required it.

When we brought this change up 3 years ago, many of the MC leaders at Revolution reacted as leaders do when you propose a change to something they love. They pushed back.

Yet, after the first break, every leader who was hesitant about it told me, “That was the best thing we could’ve done.”

Here’s why:

  1. Understanding the city you are in. Tucson is on a year round school calendar, which means one of the main school districts our families come from have a 6 week summer break and the other one has 7. This means, in those 6-7 weeks, people are at camps, on trips, escaping the heat in California, visiting families, etc. It is different if you have a 3 month summer break, but for us we had to understand what the rhythm of our city is, which is what good missionaries do.
  2. Leadership is tiring. The leaders who become MC leaders work tirelessly. They love their MC, serve them, disciple them, develop leaders, host them in their home, lead them in studies, open their lives to them. This is all encompassing and can be exhausting. A break helps leaders stay fresh. I know people will say that MC leaders should take breaks with their MC during the season. I’m not sure how realistic that is. Taking a break is a way we as a church serve our MC leaders and help them stay healthy.
  3. A break gives you a kick off. We launch new MC’s in August and January. We make everyone in our church sign-up again. You have the freedom to switch MC’s if your schedule has changed. This creates a sense of excitement in our church as MC’s launch. New people feel more comfortable joining because everyone is starting on week 1.
  4. A break gives you an end date. Our culture, and men in particular, like end dates. We want to know how long a semester is, how long soccer season is. We want to know this before committing. This is a good thing and one that churches often miss. I think one of the main reasons people aren’t engaged in community in their church is because they don’t know the end date for that group. Many will say this is an idol that we need to confront and that may be true, it also might be true that we are used to things have a start and an end and that is how it works.
  5. A change of pace. During the summer, our MC’s still get together but they spend more time playing together and resting together. They don’t meet every week and each MC is different depending on the needs. One summer my MC didn’t meet at all because almost all of them were college students and they all left Tucson. This is a reminder that life is a series of seasons, our lives were meant to live in those seasons and when we work against them, it leads to burnout and disaster.

Ultimately, this is a choice for health. Health for the church, MC’s and the leaders. Recently a new guy at Revolution who has attended church most of his life told me this when he heard we change our rhythm in the summer, “I’ve never heard of a church caring about their leaders and volunteers not burning out.”

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How to be More Productive

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productive

Everyone wants to be more productive. We want to accomplish more in less time, be more organized, have less email to answer, less meetings, more effectiveness. Yet, no matter how many books we read, we feel more stressed out about it.

Here is one tip that everyone I’ve ever talked to who is productive, organized and accomplishes a lot.

They all do this.

Ready?

Plan your day. 

Sound simple right?

Most people simply let their day come at them. They might have things they need to get done: take the kids to school, go to work, write a sermon, attend a meeting, go to a bible study, answer emails, but they haven’t thought about what they need to accomplish and if it is that important.

Now, some people advocate planning their day at night and if that works for you, great. I can’t do that. If I plan my day the night before, I tend to lay in bed and think about the upcoming day and struggle to fall asleep. Instead, after I eat breakfast and after I’ve had some coffee and read my bible I sit down and lay out my day.

Here are some helpful questions:

  1. What has to get done today? A lot of what you are going to do today, you don’t have to do or someone else could do. This gets back to your goals for life. What do you hope to be or do? Often, we simply respond to fire or things that urgently appear on our calendars. Instead, plan what is important and accomplish that.
  2. What if I accomplished it, would make today feel like a success? This is a crucial question and sometimes the answer is only one thing, not many. Sometimes it is 3 things. Each day if you can answer this question and accomplish the answer to this question, it will go so far to reaching your goals for your life and accomplishing what God put you on earth to do.
  3. Do I need to be in that meeting? Have you ever sat in a meeting and thought, “Do I have to be here?” If so, you didn’t plan your day, you let someone else plan your day. Now, I know you have to be in some meetings because you get paid to be there, but you could talk to your boss about better ways to do meetings. Many times we have meetings simply to have meetings. Churches are notorious for this. Don’t do something just to do something.
  4. Give everything important a minute. Everything that is important or that gets done has a time attached to it. If something matters, it gets put on the calendar. Whether that is soccer practice, family dinner, writing a sermon, date night, exercise, reading a book or taking a nap. Everything that gets accomplished gets a minute. People ask how I exercise or read. The answer is that I schedule it. When that time rolls around, it is time to do crossfit, it is time to read. This helps me decide what I want to do and then do it. Too many people simply allow their lives to happen and then they end up tired, watching too much TV or letting someone else plan their life. By giving a minute to one thing, you are keeping a minute from something else.
  5. How can I add value to others today? One of the best ways to not waste your day and be productive is to help others, serve others and benefit others. Yes, this will take time and maybe away from something else, but you will not waste time when you help others.

The bottom line is your day will go to something, someone will plan your day. You can either take an active role in that planning or a passive role. I think you’ll agree, the ones who are productive, less stressed and more fulfilled are the ones who take an active role and plan their day. 

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How to be a Better Writer

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blogger

Recently, I watched the author platform conference online. This was a series of interviews with authors, bloggers, marketers and other experts to help writers, speakers and bloggers be as effective as possible.

Below are the lessons from each interview that I watched:

Jonah Berger

  1. Create a connection with your book. Give something to people so that they make a concrete connection to what you are saying. At book events, he gave out tissues with the word Contagious: Why Things Catch On on them for his book and made the connection of “wouldn’t your like your ideas to be as contagious as the cold?”

Chris Brogan

  1. Be married to the outcome more than you are to the idea. This will allow you to enjoy the content you create.
  2. When it comes to branding, people think about people. The person sticks in the mind of people if you know who the person is.

Chad Cannon

  1. Books that sell come from authors that hustle.
  2. An author needs to provide value to the audience outside of their book.

Chris Ducker

  1. Writing a book is not like writing a blog post. Editing is by far the hardest part of writing a book.
  2. Just be you. Your readers and listeners will know if you are being real or not.

John Lee Dumas

  1. Failures happen when people don’t listen to their intuition. Successes happen when we do listen to our intuition.

Carmine Gallo

  1. Ideas are the currency of the 21st century and you are only as successful as your ideas.
  2. Most speakers fail because they don’t have their message down, they don’t know their story.
  3. The difference between a great speaker and a good speaker is the great speaker is always looking to improve.
  4. The 3 components to any great presentation: Emotional, novel and memorable.

Jeff Goins

  1. Activity always follows identity.
  2. Offline relationships still do matter in the midst of our social media worlds.

Chris Guillebeau

  1. A lot of people can launch a book well, but successful authors need to think about how to make it successful in 3, 6, and 12 months.

Derek Halpern

  1. The best way to promote yourself is to help others, to give a benefit to someone else.
  2. Content is not just about what you say, but how you say it.

Michael Hyatt

  1. Know your audience, who they are, what their needs are, and what questions they have.

There was some incredibly helpful things in these videos.

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How to Transition a Church from Small Groups to Missional Communities

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missional-communities-banner

Over the past couple of weeks, I’ve shared 7 things that I and my church has learned since we transitioned our church from small groups to missional communities. At the time, things were going great. We had over 85% of our adults in a small group, but it wasn’t producing the change, discipleship and leaders we hoped it would. So, we made the change to missional communities. Below are 7 things we learned in the process:

  1. Always Start with Why
  2. Get Essential Leaders on Board
  3. How to Handle Someone who is not on Board
  4. Leaders Lead by Example
  5. Remove Barriers to What is Most Important
  6. Prepare for Losses
  7. Celebrate Small Wins