Recently I was sitting with a group of pastors who all had the same reaction to what was going on in their churches.
Surprise.
Each pastor thought things were going relatively well before covid. They thought their church was healthy because they saw a number of people getting baptized, they met first-time guests each week and they had a full room.
Yet, the surprise came because as we have walked through covid it has revealed what is actually happening beneath the surface of our churches. It has revealed who we really are and how we are really doing.
What if you didn’t need a crisis to know what is happening in your church?
The other thing that makes this a challenge is that the longer you are at a church, the longer you are in leadership, the further you get from what is happening. And, people don’t like to give you bad news, so all you hear are good things.
As a leader you must make sure you have ways to find out how things are actually going in your church.
Here’s how:
1. Staff & volunteer turnover. The longer you lead, the more change you will see in your staff and volunteer base. This happens for all kinds of reasons: people move for a job, they transition to be closer to family, the role they were in is no longer their passion or they have outgrown it, or they haven’t kept up with the growth of the church. Not all turnover is bad.
But, all turnover is data you need to be aware of. If, in the last few years, you have had a high turnover rate in your staff, do you know why? If you do exit interviews (and you should), don’t dismiss the information you receive from them, even if you don’t like what you hear.
On the flip side of this, it can also be unhealthy if you have no new voices or leaders at the top levels of your organization. This doesn’t mean you need to promote people past their ability or fire anyone. But, the longer you are a leader the more comfortable you get with the leaders you have around you, and the less you want new voices in that circle.
Be aware of that temptation and make sure you have ways for new voices to speak into what is happening at a church.
2. Why do people stay and leave your church. This is connected to the first one. But do you know why people come to your church? Do you know what keeps them? Do you know why people are leaving your church? It isn’t always good or bad, but you need to know.
As much as possible when people leave your church, talk to them. Take them to coffee and see what you can learn from them. They may or may not want to talk with you, but it is worth trying to find out.
When someone new comes to your church and gets connected, find out what kept them. Ask them how they found you, why they came back a second time or a third time. Ask them what made them get engaged. This helps you to know what is working and not working in your church.
3. New life, groups, and baptisms. This is all about new life, about the next steps being taken.
If you haven’t seen any new groups getting started or new leaders being raised up, there is a problem with your groups, assimilation, or leadership development system. If you aren’t seeing people cross the line of faith or people getting baptized, then you need to step back and ask why.
It is easy to see a crowd in a room and think you are doing well. But you need to dig into the steps people are taking or not taking.
Are people stepping up to volunteer and join teams? Or is it the same people who have always done it?
I know, as a leader, it is easier to pretend things are working just fine and it is hard to know after covid where people are. But your job as a leader is to know reality and define it for your church so that you can lead through it.
