Category Archives: Healthy Leadership

Creativity Inc.

bookI recently read the new book Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull on the story of Pixar and the culture of that company. The lessons churches and pastors can learn from them are numerous. There were so many, I’m actually going to share the lessons in multiple blog posts. You can read the first 10 here and the next 9 here. Below are 8 more:

  1. The more people there are in the room, the more pressure there is to perform well. This is counterintuitive, which is probably what makes it correct. The more people who are part of making the decision, the more clouded it will be. Everyone fights for their turf, their perspective and it is easy to get off track. As well, if you lead a team, the larger it is, the harder it is to connect with them all. I’m not advocating for smaller teams, but smaller amount of people who report to a leader in terms of giving that feedback. I know many pastors have committees with 20 people on them so everyone has a voice. That is often problematic and halts things from happening. Give a chance for people to give feedback and then have a smaller team make a choice.
  2. People need to be wrong as fast as they can. The sooner someone can move into leadership, have a chance to mess up, the better. The fastest way to learn is failing yourself. Churches can wait too long to give someone the room and authority to fail and learn. This doesn’t mean you should make a second time guest an elder or teacher in the kids ministry, but give people a chance to lead and fail faster than you might normally.
  3. To be a truly creative company, you must start things that might fail. If you haven’t tried anything that might go poorly recently, you aren’t really trying. Experiment, think outside the box. If you’ve never used a video sermon, use one. If you’ve never tried a certain style of music, use it. Bat around the craziest ideas and see if something sticks.
  4. If you don’t use what’s gone wrong to educate yourself and your colleagues, then you’ll have missed an opportunity. If someone makes a mistake, discuss it with them, walk with them through it, talk about it with them. Don’t miss this chance to coach them and help them learn.
  5. There is no growth or success without change. Churches and pastors don’t want to hear this because we love what we are comfortable with and what we know, but the reality is, if you don’t change, you’ll die. If you don’t adapt, you’ll fall behind. It is that simple. That doesn’t mean you change the message of the Bible, it means you figure out how to communicate things best to the environment you are in.
  6. We were going to screw up, it was inevitable. And we didn’t know when or how. We had to prepare, then, for an unknown problem—a hidden problem. From that day on, I resolved to bring as many hidden problems as possible to light, a process that would require what might seem like an uncommon commitment to self-assessment. Failure is coming. If you aren’t failing now, it is around the corner. Churches though are in the habit of playing it safe and working against failing. It isn’t that we are trying to succeed, we aren’t often trying not to fail. That is a recipe for disaster.
  7. Use the schedule to force reflection. If you are like most pastors, you have very little time for reflection. You run from one thing to the next, one fire to the next, one crisis, one email, one call or text to the next one. You are constantly dealing with what is urgent, not what is important. You have little time for solitude, thinking, planning, reflecting on your heart or what is working or not working. Build it in. It is that important. Build time into your schedule to learn, grow, and reflect.
  8. While everyone appreciates cash bonuses, they value something else almost as much: being looked in the eye by someone they respect and told, “Thank you.” This is one area I think churches have an advantage over profit companies. Our vision must be clear for people to serve, otherwise they won’t see it as worth their time. We can’t give people raises, but we can say thanks for what they do. We can show them their value by how they serve and help.

I hope you’ve enjoyed this walk through this great leadership book with me. I’d highly recommend you add this to your summer reading list. Such a fascinating story of how Pixar got started, the in’s and out’s of their movies and the leadership behind it.

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Celebrate Small Wins

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Celebrate pinned on noticeboard

Recently, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities. A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board. Next you need to handle leaders who do not get on board in a loving way, how leaders lead by example in showing a church what is most important and how a leaders shoots themselves in the foot by having too many options. Finally, when making any change a leader must learn how to grieve losses personally and help others grieve losses.

The last thing to keep a transition moving is to celebrate wins, no matter how small.

You may be great at celebrating things, but most pastors I meet, they are terrible at celebrating things. Part of it is personality, part of it is that they are trained to look for things that are broken and fix them, so they tend to focus on the negative. Many of them are big picture thinkers so they struggle to see how small things add up to big things, they are only looking for the life changing, new church, huge growth instead of the small, everyday life change.

If you don’t learn how to celebrate small wins, you will burnout and miss what God is doing. Your church will also wonder if it is winning.

One of the benefits to using the umbrella of discipleship as the win for your church and MC’s is that almost anything can be a win. That is a good thing. I also think that is how God wants the church to be. Baptism, people taking the step of following Jesus are win’s. But so is someone joining an MC, giving for the first time, reading their bible for the first time, sharing their story at MC, letting someone serve them when they have a need, serving someone when they have a need. All of those are wins because all of those steps are people taking steps to be more like Jesus.

To make any successful change, celebrate any win possible. To keep your church moving forward, having momentum, look for anything to celebrate and share it. Always point out to your people, we are winning, we are moving forward.

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How to Prepare for Losses in Leadership

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Recently, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities (MC’s). A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board. Next you need to handle leaders who do not get on board in a loving way, how leaders lead by example in showing a church what is most important and how a leaders shoots themselves in the foot by having too many options.

What I wasn’t prepared for as our church transitioned to MC’s and what I think many leaders are not prepared for when a change occurs is the losses that come with that change.

This isn’t just about losing people, although any change is such that not everyone will go with you, but also as a church grows and MC’s multiply, there is excitement and pain associated with that, which is often not discussed in church circles.

First, to lead any change, a leader must be prepared for not everyone to go with them. Some leaders will feel this more personally than others. Some will feel paralyzed with the fear of people leaving, others will try to move past it “for the sake of the vision.” Regardless of your personality, you will feel this personally. Every person who leaves Revolution Church hurts personally on some level to me. I want everyone to be a part of what we are doing, but know they can’t.

Leaders do not grieve well. When someone leaves your church, regardless of the reason, grieve it. Allow yourself to feel it before moving on. Too many pastors try to move on quickly and then as losses pile up they eventually snap. If God has called you to what you are doing, then losses will occur, they will hurt, but you will be able to move forward.

Men, this is an opportunity to shepherd your wife. She will feel the loss of people more than you do. When people leave a church over something the pastor does, he is able to shrug it off, get back to work or chalk it up to “they weren’t on board.” Your wife can’t do that. She will often think about it. She isn’t able to compartmentalize it and get back to work. She can’t write a sermon about divisive people and take out her frustration (although I wouldn’t recommend doing that when people leave your church).

The last loss I was not prepared for when it comes to MC’s is the loss that comes from multiplying MC’s. The reason is, no one talks about this pain. The focus is on the mission, the excitement, the moving forward, new leaders developed, new spaces for people to get connected, disciples are being made, people are following Jesus. This is all exciting and should be the focus. But multiplying hurts. Friendships change. People who you used to be with, you no longer see. We’ve been doing MC’s for 3 years now and have launched 4 MC’s out of ours in that time. It is exciting and it hurts. If your MC multiplies, you must create relationships outside of your MC that won’t change regardless of how many times your MC does. This has also caused me to be slower about pushing leaders to start MC’s.

A leader must also prepare other leaders for this. Multiplying is the goal and is exciting, but can also hurt. A strong, healthy MC should multiply out a new one once ever 12-18 months. I think this is a good ratio because it doubles your MC’s each year, but also keeps your leaders sane and relationships close.

I realize unlike the other posts in this series, this one ends on a downer, but stay tuned. The next post is how to celebrate what God is doing in MC’s.

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What You’re Fighting About Isn’t What You’re Angry About

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fighting
Think about the last fight you had with someone. It might be your spouse, child, a boss, employee. If you are a pastor, think about the last angry person you met with and the reason they gave for their anger and why they are leaving your church.

Now, the thing you were fighting about, the reason someone gave for leaving your church, that isn’t what they are angry about, that isn’t what the argument was about. 

I remember sitting in a counseling class in college. It was incredibly boring and then in a moment of God’s providence, I paid attention towards the end of one class and my teacher said this, “When life is stressful, when life is out of control, when people don’t know what to do, they take their anger out on the closest authority figure in their life. If you are a pastor, that will often be you.”

For 12 years as a pastor, this has proven to be true on a weekly basis.

Here’s a way to know if this is happening to you: does the response match the situation?

Often, fights happen in marriage and are started because of a crying child, something not being put away, something not getting done, a miscommunication and then…boom.

The fight isn’t about the child, something being left out or something not getting done. It is about the underlying issue that it represents. It is about being able to trust the other person, count on them.

What couples do, is fight about the issue at hand. They then continue to have the same fight for years with no resolution. It isn’t until they have a discussion about the actual issue, and only then, will they be able to move forward.

Here’s a church example. “We’re leaving because you didn’t start this ministry that I want.” That isn’t the issue. What is the issue at hand is either a disagreement in vision and where the church is going and/or an unwillingness for this person to follow a leader. They want more power or authority than they have. Or, “We’re leaving because you don’t preach deep enough.” That isn’t the reason. What they are leaving for is without their “deep preaching” they have to take responsibility for their spiritual journey, and, with all this “shallow preaching” going around this church, we have a bunch of unchurched people who don’t know Jesus showing up and they are acting like they don’t know Jesus and that is uncomfortable.

Sometimes, the thing we think we are angry about is not what we are actually angry about.

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I remember when we first planted Revolution and people were coming and going quickly, which happens in a church plant. I tried to meet with as many people leaving as I could to learn from them and what went wrong. We still do this as often as we can as a church. In each of those meetings, we talked about what frustrated them about Revolution, but 50% of what we talked about at those meetings was their frustration around their job, their spouse or their child who wasn’t growing up like they hoped.

Proving my professor right.

When life is stressful, when life is out of control, when people don’t know what to do, they take their anger out on the closest authority figure in their life. If you are a pastor, that will often be you.

The next time you have an argument with a child or a spouse stop and ask, “Are we really fighting about this? Or is something else driving this?” Are you tired? Run down? When was your last date night? Katie and I argue about the silliest things if we miss a date night.

When someone leaves your church, listen to their complaints and then try to find the heart issue with it and try to discuss that. They will probably still leave your church, but at least you’ll know why they left.

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9 Lessons from Pixar for Churches and Pastors

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pixar

I recently read the new book Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull on the story of Pixar and the culture of that company. The lessons churches and pastors can learn from them are numerous. There were so many, I’m actually going to share the lessons in multiple blog posts. You can read the first 10 here. Below are 10 more:

  1. The health of the team outweighs the results. Sadly, this is something churches and pastors can learn from Pixar. Catmull said, “The needs of a movie can never outweigh the needs of our people. We needed to do more than keep them healthy. A company must have strategies to prevent the deadlines from hurting their workers. What is usually considered a plus – a motivated, workaholic workforce pulling together to make a deadline – could destroy itself it left unchecked.” It is the leader’s job to put things into place to keep other leaders, volunteers and staff from burning out. Yes it is an individual’s job to keep themselves healthy, but they often get to a place of unhealth because of expectations or what they think are expectations. At Revolution, we require our MC’s to slow down in the summer time. It isn’t because we don’t value community, mission or want to see people get connected. We also run the risk of people not getting connected or losing momentum for things happening. We do it to help ensure our leaders slow down and not burnout. 
  2. For a senior leader to stay engaged, they must make new goals. At one point, when Toy Story came out Catmull had the empty feeling that he had reached his goal of producing a computer animated movie. When he did that, he had what all leaders have, the feeling of wondering if there is more to leadership and life. To stay engaged, a senior leader must continually set new goals, look to new heights personally and organizationally. They must look to new hills to climb or else they will quit or become disengaged.
  3. The team is more important than the ideas. This is surprising to come from Pixar since they are so focused on the story. But according to Catmull, “If you give a good idea to a mediocre team, they will screw it up. If you give a mediocre idea to a brilliant team, they will either fix it or throw it away and come up with something better. Getting the team right is the necessary precursor to getting the ideas right.” I think many lead pastors and churches, in an effort to get things done or have people to take care of things, they don’t spend a great deal of time thinking through who is on the team. They have their requirements, whether that be schooling, experience, character, doctrine, agreed upon vision or a combination of the above, but they move too quickly and don’t hold out for the best team members, the best leaders.
  4. Any hard problem should have many good minds simultaneously trying to solve it. In churches, we often keep power to a few at the top. By doing this, we often miss how knowledge can be found everywhere and answers can be found everywhere. There is also a fear that many churches and pastors harbor and not having a willingness to learn from other pastors and churches that are not in their camp. Acts 29, my camp does this. We are fearful of seeker-sensitive churches and only read books by dead guys or a few pastors we respect. Why not read books by business leaders? Or pastors of churches that have a different viewpoint than we do?
  5. Whatever happens, we have to be loyal to each other. I’m sure loyalty is talked about in most churches and leadership teams, but I wonder how often it is held. Without loyalty, teams will fail, leaders will fail and churches will fail. If you teams aren’t able to continue working together when it gets hard, they won’t last. This is also seen when a lead pastor has someone come to him and say, “Did you hear what that leader did? Did you know this was happening?” I’ve often told our leaders, keep everyone up to date so that when a problem arises, we are able to have each other’s back.
  6. The first impression sticks. First impressions always stick, they are almost impossible to break. That’s why the first moments on a Sunday morning are the most important minutes. There is something else about this that churches miss and that is the idea of being thought well of by outsiders. Many churches and pastors seem to want to stir up controversy, say stupid things so their blog gets more hits or they get more RT’s on twitter. Nothing brings in people like a controversy. That’s true, but your church doesn’t want any of those people. It also makes those outside the church think poorly of us and the gospel. Yes, but what if it is true? It won’t matter if it is true because they won’t hear it. A church and its leaders should strive to be thought well of, while at the same time being faithful to the Bible. It is possible.
  7. Story Is King. For Revolution, the sermon is the most important piece of our gathering, but it is the thing that drives our gathering. Everything we do stems from the text and the theme for the day. The songs, videos, stories, readings, art, responses, next steps, etc. Everything stems from the passage and sermon. Start with that, start with what will be communicated and use everything to get that across. This is one of the things that sets Pixar apart, their stories are incredible and memorable.
  8. Trust the Process. This is hard for leaders to do, especially pastors. We often want to control people, outcomes or how things will go. We see a problem brewing or a person who isn’t making it and we want to step in and end it or make something happen. We need to trust the processes that we have put into place. If you have an assessment process to be a leader, trust it. If you have a membership process for people, trust it. Let the process weed people out.
  9. Getting the team right is the necessary precursor to getting the ideas right. One of the most important, if not most important, aspect of leadership is getting your leadership team right. All effort needs to be put into this because your church will rise and fall because of the caliber of leaders you have. The amount of time you spend developing leaders, finding leaders, hiring the right leaders needs to be more important than you probably make it.
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Leaders Lead by Example

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leaders

Recently, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities. A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board. At this point, step 3 happens (though it is often skipped or a leader pushes through it) and that is to handle leaders who do not get on board in a loving way.

Consider this conversation I have on a regular basis as to why this step is important. The pastor or leader in charge of small groups or MC’s will call me and say, “I can’t get people in my church to get into a group or an MC.” They share their frustration and how hard they have worked and all the ways they have tried to motivate their church and nothing happens. The question I ask them after they share their story is one I know the answer to or else they wouldn’t be calling me.

It is this: is your lead pastor and elders leading an MC or in one?

The answer is always no.

This is a requirement for us at Revolution: an elder or pastor must be leading a missional community (or involved in one).

This doesn’t have to be the case at every church, but if you want people in your church to know something is a priority, leaders lead by example.

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10 Lessons for the Church from Pixar

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book

I recently read the new book Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration by Ed Catmull on the story of Pixar and the culture of that company. The lessons churches and pastors can learn from them are numerous. There were so many, I’m actually going to share the lessons in multiple blog posts. Here are the first 10:

  1. If we made something that we wanted to see, others would want to see it too. This was the standard in how they decided on when they made Toy Story and has stuck with Pixar as they have made other movies. This is crucial for churches. Pastors need to lead churches they would want to attend and we need to create churches we want to go to. Otherwise, no one will bring anyone. Also, when a guest comes, they will feel our lack of excitement and enthusiasm. It is like going on a trip with someone who doesn’t want to be there.  
  2. Leaders of companies that go off the rails focus on the competition, not looking at themselves. Churches are notorious for this. We complain about culture, how no one cares about church anymore, the culture is shut off and hardened toward the gospel, there is more competing against church attendance today, on and on we go. We try to out market the church down the road. When we put up road signs for our church in front of where we meet, the megachurch 1/4 mile down the road put signs up near ours. Churches tend to fight and target the Christians. Instead of being the best, most healthy church God has called them to be, we settle for something less because of a focus on the wrong things.
  3. Protect the culture of Pixar. One of the most important roles of a leader of a church or ministry is keeping it focused on the main thing. The lead pastor is the primary vision caster and primary vision protector. It cannot be delegated, it cannot be relegated to the back burner. If it is not protected, anything can happen, anything can be important, anything can be the win.
  4. Pixar starts from the presumption that our people are talented and want to contribute. Too many pastors think they are more committed than their people or other leaders. A church planter can easily get distracted and fearful of another talented leader and keep them from leading. A lot changes when a pastor believes everyone is bought in and wants to contribute.
  5. Turn down opportunities that are a diversion from your goal. 
  6. Devote your life to a goal. For Ed Catmull, his life goal was to create an animated movie strictly with computer technology. Too many leaders and churches do not have a goal they are devoted to. They give credence to the great commission, but their budget and actions do not back up their supposed passion for this. For me and Revolution, we dream of planting churches so that everyone in Tucson lives within 10 miles of a church we’ve planted. I pray I see that before I die.
  7. Have total confidence in the people you hire and let them do what you hired them to do. Many pastors are micromanagers, church planters can be even worse. I understand the tension: you started the church, put your livelihood on the line, you have the most skin in the game. Consequently, you don’t trust others, you have a hard time believing someone can do something as well as you can, let alone better than you. This thinking though is shortsighted and keeps a church from growing and keeps people from using their gifts to their full potential.
  8. Fear is groundless. Christians are fearful people. We are afraid of culture, afraid of what politicians are doing, the left-wing lobby, Satan, the economy, you name it. Yet, we serve a God who conquered sin and death. Pastors are fearful of elder boards, powerful lay leaders and influential church members. We don’t say what we should, we don’t preach what we should, we don’t take the risks that we should, all because we fear failure or make a god out of someone else. Fear is groundless, it has not power over you because of the God you serve.
  9. Hire people smarter than you. This is closely related to #7 and if you don’t believe #7, you won’t hire smart people. I am blown away at the caliber of leaders that God has assembled at Revolution. All of them are smarter than me at something. I’m good at a few things, but need others who are great at many things for us to reach the goals God has given to us.
  10. Any hard problem should have many good minds simultaneously trying to solve it. In many Christian circles, the leaders attend conferences, read books, visit churches, follow blogs of people they agree with. This is shortsighted. You should read people who don’t think like you. Read business books, if you preach, read books by vocal coaches. In theology, you should be pushing yourself in your reading. Look outside of your camp for good ideas. Be willing to learn from anybody on how to do church the best way you can.

I’ll share more lessons as I continue working my way through the book. Highly recommend it so far.

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How to Handle Someone who is Not on Board with a Change

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book

Recently, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities. A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board.

The moment you begin to get essential leaders on board with any change or transition is the point of no return for a leader, they have now gone public.

I would say this is one of the most crucial moments of a change because of this. It is also when leaders derail themselves without realizing it and it is because they don’t handle someone who is not on board correctly. 

Think of this scenario: a leader has spent weeks, months and some times years thinking about a vision or a dream, a way forward. They begin sharing this dream with leaders and decision makers. Most people are excited because they love the leader or the direction or both.

Then, something happens: they meet someone who is not excited.

They ask questions, give pushback and generally do not seem excited about what the leader is proposing. The leader, because they are the leader starts to get defensive, pushes back even harder and both people sit across the table and dig their heels in.

Who is right in this situation?

Possibly both people.

Leaders will look at this person, whether they met in person or heard through the grapevine that someone isn’t on board and they will see a person who is being divisive or not submitting to authority.

Leaders forget that they have had the opportunity to process a change of direction or new initiative or ministry for a long time, this person just heard about it and has not had as long. It isn’t that they aren’t supportive, wanting to be on mission or not submitting, they are just reacting to a change and almost always are first reaction to a change is to be defensive.

If the leader fails here, most changes get derailed. For the simple reason that the person who seems unsupportive usually wields greater influence than the leader.

As a leader, here are some ways to handle this person:

  1. Stay humble. Do you need this person to make this change? Who knows. But God has placed you as the leader to shepherd this person through this change, so care for them. Stay humble, otherwise, God will oppose you and that will be worse than this person opposing you.
  2. Ask questions. Ask what their fears are, why aren’t they excited about this. Often, it is the loss of something that makes us defensive about a change, not because we don’t love the possibilities of something new, it is that we are mourning what we are losing.
  3. Listen. Don’t get defensive or seek to win. 
  4. Have resources for them to listen to or read. Have something to give them. Pick the thing that pushed you over the edge, the most influential piece to give to them and say, “This helped me. Before you decide, would you listen to this or read this and consider the possibilities?”
  5. Ask them to pray about it. They may or may not actually pray about it, but ask them to. If they do, give the Holy Spirit the opportunity to do what only the Holy Spirit can do, change them.

In the end, if God wants whatever change you are making to come to pass, it will. The person who seems the most against something at the beginning can often be the biggest supporter of it by the end if they are led well.

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How to Get Essential Leaders on Board with Change

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Last week, I had the opportunity to speak at Exponential on the topic of transitioning a church with small groups to a church with Missional Communities. A few asked for some notes on it and thought I’d do a few blog posts on it.

The first step in this process is to start with why and the win of this transition. The second step is to get essential leaders on board. This is simple change theory and applies to any change a leader is thinking about making, but it is incredibly important as we talk about transitioning a church from small groups to missional communities.

The reason is: groups and MC’s are so different that it will change everything about your church. It is not simply adding “missional” to your church, but changes everything. 

When you make any change or transition you need to be able to answer these questions: Who needs to know? When do they need to know it?

A few other things to ask: What leaders will be the most crucial to making this transition happen? Who are the people in this church (leadership by title or leadership by influence) who can keep this transition from happening that I need to get on board early?

Too many leaders when they make a change think they can bulldoze through it because “they’ve heard from God” or “are the leader.”

When we transitioned from groups to MC’s, we made a list of everyone we thought who could be an MC leader and I met with them to cast the vision, invite them into the process and join in being a part of this. By the time we announced the change to our church, almost 30% of our church knew about the change, why we were making it and were on board with it.

This is the moment the change becomes real because you invite people into it. 

Up until this moment, the change or transition is simply a dream, a hope, a prayer in your mind. This moment is when you put the flag in the ground and bring others into it.

To get the leaders on board that you need, you will have to make sure the change is clear, thought out and you can answer questions.

In short: be as clear as possible. 

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Why You Make Bad Decisions in Life & Work

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bad decisions

In today’s culture, organizations and churches must be flexible, nimble and quick. Otherwise, you will be left in the dust. Opportunities come flying at you that you don’t want to miss.

This is true.

Here is something that makes leadership in this day and age difficult: fast decisions are usually poor decisions. 

Fast decisions are usually poor decisions.

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Most of the time, when we make fast decisions it is because we haven’t done our research and have waited til the last minute. I’ve told my leaders before, if you come to me with an idea and say, “I need an answer now” without letting me think about it, the answer will always be no.

Are there exceptions? Sure, there are almost always exceptions.

Think in your life, most decisions you had to make were often poor decisions. They weren’t though out, they didn’t see the downsides, the alleviated the wrong things, maybe bringing short term comfort instead of a long-term win.

Instead, smart leaders look ahead and plan ahead. They aren’t caught running behind or having to make last minute decisions. They plan well.

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