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Systems Trump Hopes & Intentions

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systems

Everybody has hopes, dreams and good intentions.

Everyone wants to lose weight, get out of debt, get a degree, start a business, or start a hobby.

Churches want to grow, reach new people, see people start following Jesus, see new givers take that first step, see people get connected into community or serve.

W. Edwards Deming said, “Your system is perfectly designed to give you the results you’re getting.”

Put another way: systems trump hopes and intentions. 

This is true for every system.

The systems you have in place as a church are why you have the number of first time, second time and third time guests that you have. It is why you have as many people giving. Why you have the number of people serving or in community.

None of this is accidental and none of this “just happens.”

For Revolution, this is one reason we transitioned from small groups to missional communities. We found that small groups would give us a certain result and it wasn’t the result we wanted.

Think about it personally. What if you want to lose weight, get out of debt, get a degree or start a business. None of that will just happen. You have to have a system for it. Just hoping to lose weight won’t cut it. You can’t have the intention of getting out of debt without a system for it.

The reality of Deming’s words ring true in our businesses, churches and homes. We are getting the results our systems are designed to give us. It isn’t an issue or hope, wishes, intentions, but of systems and strategy.

At this point, once you realize this, the next step is having the patience for it to take root.

One of the reasons I see people not lose weight or get out of debt is they expect it to happen as quickly as they gained the weight or got into debt. 

That isn’t a reality. In the same way, after 10 years of unhealthy communication in a marriage, it will not change over night. It will take time.

What happens for many people is they put a system in place, that moves slower than they would like, so they give up and settle for the results they don’t want.

And then we are back to square one.

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How to be a Better Writer

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blogger

Recently, I watched the author platform conference online. This was a series of interviews with authors, bloggers, marketers and other experts to help writers, speakers and bloggers be as effective as possible.

Below are the lessons from each interview that I watched:

Jonah Berger

  1. Create a connection with your book. Give something to people so that they make a concrete connection to what you are saying. At book events, he gave out tissues with the word Contagious: Why Things Catch On on them for his book and made the connection of “wouldn’t your like your ideas to be as contagious as the cold?”

Chris Brogan

  1. Be married to the outcome more than you are to the idea. This will allow you to enjoy the content you create.
  2. When it comes to branding, people think about people. The person sticks in the mind of people if you know who the person is.

Chad Cannon

  1. Books that sell come from authors that hustle.
  2. An author needs to provide value to the audience outside of their book.

Chris Ducker

  1. Writing a book is not like writing a blog post. Editing is by far the hardest part of writing a book.
  2. Just be you. Your readers and listeners will know if you are being real or not.

John Lee Dumas

  1. Failures happen when people don’t listen to their intuition. Successes happen when we do listen to our intuition.

Carmine Gallo

  1. Ideas are the currency of the 21st century and you are only as successful as your ideas.
  2. Most speakers fail because they don’t have their message down, they don’t know their story.
  3. The difference between a great speaker and a good speaker is the great speaker is always looking to improve.
  4. The 3 components to any great presentation: Emotional, novel and memorable.

Jeff Goins

  1. Activity always follows identity.
  2. Offline relationships still do matter in the midst of our social media worlds.

Chris Guillebeau

  1. A lot of people can launch a book well, but successful authors need to think about how to make it successful in 3, 6, and 12 months.

Derek Halpern

  1. The best way to promote yourself is to help others, to give a benefit to someone else.
  2. Content is not just about what you say, but how you say it.

Michael Hyatt

  1. Know your audience, who they are, what their needs are, and what questions they have.

There was some incredibly helpful things in these videos.

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Questions Every Blogger & Writer MUST Answer

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blogger

A couple of weeks ago I wrote about why every leader and pastor should blog. If you decide to blog, here are a couple of things you need to think through:

  1. Why. Most people struggle with what to blog about, more on that in a minute. Why are you blogging? Why is it worth your time? If your goal with blogging is to build a platform to write a book, that’s a poor reason. Do you want to help people? Serve people? Get better at writing? Be famous? It is important to have a stated goal when it comes to your blog. Not everyone should blog. If you don’t have a compelling reason to start blogging, once the fad of it wears off, you will quit.
  2. What. This is the content. For me, I blog about things I find interesting and helpful. I blog about leadership, books, preaching, family, marriage, NFL, fantasy football, crossfit. Things I like. I assume that there are others out there who are interested in what I am interested in and so far, that seems to be the case. I will share things I think will be helpful to my readers and my church, things I’m learning, things I want to rant about, things about my kids and Katie. Some blogs are focused on one topic, which is great if that’s what you want to do. You should have a focus though, a grid that helps you decide what you do and don’t blog about.
  3. How often. This right here is one reason most blogs fail. They don’t blog enough. You can read about how to design a blog, what plug-ins to use, how to connect it to social media (and you should do all this). If you don’t blog on a regular basis, your blog will not get off the ground. I probably blog too much, but that’s my choice. Some blog 3 times a week or everyday. The point is, your readers need to know how often you will blog. People will tire of checking back on your blog for new information and it isn’t there, they will give up. I would say someone should start blogging when they can do it 3 times a week.

Blogging takes work, it is a job in many ways. You will spend hours writing, working on ideas, finding pictures for posts, responding to comments, looking for links to share and doing it all over again.

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Lazy Pastors

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lazy pastors

In his book Hacking Leadership: The 11 Gaps Every Business Needs to Close and the Secrets to Closing Them Quickly, Mike Myatt says:

The difference between good and great often comes down to discipline.

Many pastors are lazy, overweight, not motivated. They haven’t always been this way, it just happens. Now, swinging the pendulum to the other side and having pastors that compete in the Crossfit games, are workaholics and are legalists when it comes to driving their people and themselves to the point of burnout is not the answer or healthy.

Jared Wilson had a good post on “In praise of fat pastors.” After talking about how self-centered pastors can be and image concious they can be, he tries to save it at the end and say, “But I’m not calling for pastors to be gluttons or slobs.” The problem is, many pastors do not take care of themselves.

Consider these stats:

  • 90% of pastors report working between 55 to 75 hours per week and 50% feel unable to meet the demands of the job.
  • 70% of pastors constantly fight depression and 50% of pastors feel so discouraged that they would leave the ministry if they could, but have no other way of making a living.
  • 80% believe pastoral ministry has negatively affected their families. 80% of spouses feel the pastor is overworked and feel left out and under-appreciated by church members.
  • 1,700 or so pastors leave the ministry each month.
  • 70% do not have someone they consider a close friend and 40% report serious conflict with a parishioner at least once a month.
  • 50% of the ministers starting out will not last 5 years. 1 out of every 10 ministers will actually retire as a minister in some form.

Back to lazy pastors.

Many pastors struggle to set boundaries around how many hours they work, how many meetings they attend, how much time they spend on their sermon, having adequate family time, adequate time for their own soul, eating well, resting well, and exercising.

How is that being lazy?

As Mike Myatt said: The difference between good and great often comes down to discipline.

Saying no, pulling boundaries takes discipline. Watching what you eat, how you sleep, how you exercise is about discipline. Wasting time on facebook or the computer keeps you from being on task, which keeps you working longer and because you are alone, you are probably now lonelier and the likelihood of you looking at something you shouldn’t online just increased.

I believe how we care for our bodies is a spiritual discipline, it is an act of worship. 

On top of that, finishing well as a leader requires energy and energy requires good sleep, good exercise and good eating habits.

When I meet a man who can’t control what he eats, I wonder what other areas of his life he doesn’t have self-control in, where else does he struggle to say no (food is never the only area). When a person can’t stay on task and complete their job in a decent amount of hours is someone I wonder who has the responsibility to lead things.

While this is not always the case, how we handle our health often reveals other things in our hearts and lives.

Now, just because someone has discipline doesn’t mean that is the ideal leader. They can keep people at arms length, care too much about their looks or what others think. Both the over-disciplined and the undisciplined are in sin.

Here is one thing I’ve learned as I’ve grown more disciplined in my life: when every minute is accounted for and given a name, things get done and less time is wasted. 

Which means I have time to do the things I want to do and to be at the things that matter.

So, how do you evaluate this?

I think a pastor needs to ask if they are known for being a workaholic, lazy or if they are known for having a strong work ethic. If you are to lead your church well and model this for the men of your church, you need to be someone others would aspire to. I think we do the name of Christ harm when we are known as lazy, slobs or workaholics.

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Book Notes | Hacking Leadership

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bookEvery Saturday I share some notes from a book I just read. To see some past ones, click here. This week’s book is one of the best leadership books I’ve ever read and one I will go back to on a yearly basis. It’s Hacking Leadership: The 11 Gaps Every Business Needs to Close and the Secrets to Closing Them Quickly by Mike Myatt. While it is a business book, the applications for pastors and churches are endless. Pretty much any time he said “business” you could apply it to churches.

I could not agree more that churches have gaps in them and these gaps, if they go untouched, keep the church from fulfilling why God placed the church here.

Here are the gaps and stop me when you feel like it applies to your church or a church you worked at:

  1. Leadership gap – “we don’t have enough leaders or volunteers.”
  2. Purpose gap – “where are we going, why do we exist, why are we doing what we’re doing?”
  3. Future gap – “what is next, how do we reach the next generation, how do we make choices?”
  4. Mediocre gap – “it’s good enough for church.”
  5. Culture gap – “this gets at why things are done without thinking (ie. we’ve always done it this way)”.
  6. Talent gap – “who is being developed, how do you hire people, how do you raise up leaders.”
  7. Knowledge gap – “how do you communicate, do leaders and volunteers know how to make decisions that line up with the vision.”
  8. Innovation gap – “how will your church go to the next level and reach the next generation.”
  9. Expectation gap – “are ministries aligned or are they silos doing their own thing?”
  10. Complexity gap – “how clear is your strategy, how busy is your church, how many layers and committees does it take to get an answer to a question.”
  11. Failure gap – “how does your church or leaders handle failure when it happens?” And it will happen.

As I said, incredibly relevant.

I love his writing style as well. He had one liners all over the book. Here are a few:

  • Holding a position of leadership is not the same thing as being a good leader.
  • The plausibility of impossibility only becomes a probability in the absence of leadership.
  • Businesses don’t fail, projects don’t fail, and products don’t fail—leaders fail.
  • Real leaders don’t limit themselves, but more importantly they refuse to limit those they lead.
  • The seminal question you must ask yourself as a leader is why should anyone be led by you?
  • Leaders who don’t have the trust and respect of their team won’t be able to generate the influence necessary to perform at the expected levels.
  • Leaders simply operate at their best when they understand their ability to influence is much more fruitful than their ability to control.
  • Leaders who are not growing simply cannot lead growing organizations.
  • Not all engagement is necessary or productive.
  • Leaders who are bored, in a rut, or otherwise find themselves anesthetized by the routine have a huge problem—they are not leading
  • People can be rallied around many things, but none more powerful than purpose.
  • I have always believed the gold standard of leadership, the measurement of leadership greatness if you will, is based on a leader’s ability to align talent and outcomes with purpose.
  • Purpose is the foundational cornerstone for great leadership.
  • You cannot attain what you do not pursue.
  • All great leaders are forward thinking and leaning.
  • Leaders deserve the teams they build.
  • Leadership that isn’t transferrable, repeatable, scalable, and sustainable isn’t really leadership at all.
  • Leadership can be boiled down into either owning the responsibility for getting things done or failing to do so.
  • Leadership and loyalty go hand in hand.
  • The number-one reason companies make bad hires is they compromise, they settle, they don’t hire the best person for the job.
  • What most fail to realize is years of solid decision making is oftentimes unwound by a single bad decision.
  • You don’t train leaders; you develop them.
  • Almost universally, the smartest person in the room is not the one doing all the talking—it’s the person asking a few relevant and engaging questions and then doing almost all of the listening.
  • If you’re not willing to embrace change you’re not ready to lead.
  • Few things harm the forward progress of an organization like leaders who fail to understand the value of aligning expectations.
  • The easiest way to judge a leader is by balancing the scorecard between promises made and promises kept.
  • The difference between good and great often comes down to discipline.
  • Complexity is the enemy of the productive.
  • Only way to protect value is to create more of it.
  • The true test of all leaders is not measured by what’s accomplished in their professional life, but rather by what’s accomplished at home.

Every year I think there are a few must read leadership books. Last year I said it was Start with Why. This year, it is Hacking Leadership. 

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Making Room for What Matters | Pay People to do What You Hate

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book

On Sunday, I finished our Breathing Room series at Revolution by looking at how to find breathing room between work, life and everything that has to get done. This week, I want to share 6 simple ways I’ve done that and you can to. I’m going to share one each day so you have time to process them and hopefully put some things into practice.

The first one we looked at was how to get a good night sleep. Tuesday, we talked about why you should take a break every 90 minutes. Yesterday, we looked at what electronics can do to our margin. Today I want to look at what will probably be the most controversial or at least, the one you think is unattainable.

Pay people to do what you hate. 

When I first came across this idea in Randy Frazee’s book Making Room for Life: Trading Chaotic Lifestyles for Connected Relationships, I thought, “that’s what wealthy people do.”

Hear me out though.

Think about the things you hate to do: laundry, yard work, cleaning your house, or something else. What if you paid someone else to do it?

Unattainable? Maybe right now. Wasteful? No way.

The reason I reacted like I did when I first read this was because we had just planted Revolution church. We had 2 kids with 1 on the way. We lived on $2,000 a month and our rent was half that.

Slowly, we have begun to work some of this into our budget.

Why do this? The goal of life is to enjoy it and use it for God’s glory. Not be miserable or wasteful.

You already do some of this, you maybe haven’t been as strategic about it. Every time you eat out or go to Starbucks, you are paying someone to do something you don’t want to do. So before you tell me you don’t do this, you do. Most of the time, we don’t have a reason for it, we just do it in that moment.

Here’s something our family did, this past year as our family expanded to 5 we learned how much water costs and how much laundry we do. So, we saved up and bought the biggest washer and dryer on the market. The ones that save energy and water. Consequently, we do less laundry because the loads are bigger.

Now, could that money go to something else? Yes, but we chose it to save Katie time on laundry so she could do other things.

Don’t miss this about time: You get 24 hours. That’s it. 

Every minute you spend doing something is one minute you don’t spend on something else.

It takes a long time to clean your house? Pay someone else to do it so you can be freed up to do something else.

Now, should everyone do this?

No.

I know someone who has 1 child, the wife doesn’t work and they pay someone to clean. Not to save time but because all their friends do that.

You must be careful about motivation on this.

Some people love yard work and find it relaxing. Others hate it. Yet, it has to be done for all of us.

This might be an area to cut back on.

The point is this: is there something you do that keeps you from experiencing life that you can give away or pay someone to do?

Consider doing that.

Here’s the pushback I get: If you have that extra money, you should give it away and be more generous. 

Here’s my response, “I am as generous as I feel God has called me to be. On top of that, if I can be generous to my wife and kids, why wouldn’t I do that? It is stingy to be generous to everyone but my family.”

[Image]

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4 Ways to Help People Connect to God

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connect

In his book The Business of Belief: How the World’s Best Marketers, Designers, Salespeople, Coaches, Fundraisers, Educators, Entrepreneurs and Other Leaders Get Us to Believe, Tom Asacker makes this point:

We only see what we’re prepared to see, and what we expect to experience influences what we do experience.

This has enormous implications on church, preaching, atmosphere in a service, etc.

Often, when a worship leader or pastor get on a stage, they expect everyone wants to be there. That everyone has prepared themselves to be there or agrees with everything that is about to happen.

Think for a minute about how different a church service is from anything else you experience in life.

Where else do you stand with a bunch of people you don’t know and sing songs (that you often don’t know)? Where else do you sit and listen to someone talk for 30-60 minutes? Don’t even get me started on the churches that have the “turn around and say hi to someone” moment.

You must as a pastor, help people be prepared for what is coming. You cannot assume they are there or ready for what is about to come.

Here are some ways to do this:

  1. Explain what you are doing. If you sing, tell them why. I’ll often say, “We’re going to sing some songs that we believe to be true.” I’ve just told them what is coming, why we are doing and what they mean. I’ve given them an out. If they don’t believe them to be true, just listen. Also, tell them how long it will be. We always say, “For the next 75 minutes” or “For the next 80 minutes” depending on the week. This lets them know, “I know you are curious as to how long this will last and now you can set your watch.”
  2. Have great signs. Atmosphere and worship start out in the road as people drive up and walk up to your building. Have great signs. They should explain where to enter, the front door, bathrooms, kids space, worship space and food. Your signs should be so good a guest should be able to navigate your church without ever having to ask for help if they want to.
  3. Assure them they don’t have to do anything. Give them an out. More than likely, they’ll take it anyway. But, by giving them an out you also communicate you know how they feel and that it is okay. Pastors, remember this: the New Testament is largely written to churches, filled with Christians. Don’t make those who don’t believe feel guilty if they don’t apply a passage. Yes, you want them to and tell them that. Also say, “You don’t have to do this, but if you do, here’s what you can expect _______.” Cast a vision for how amazing applying the truth of Scripture to your life.
  4. Talk as if they have no idea what you are talking about. This is what The Heath Brothers in their book Made to Stick: Why Some Ideas Survive and Others Die call the “curse of knowledge.” Christians and pastors forget what it is like to not understand the Bible. To not know the order of books of the Bible, what the sovereignty of God means, what justification or sanctification mean. Don’t assume everyone knows what you are talking about. If you use a big word (like the ones in the previous line), define them. It takes 10 seconds and if you don’t, you will give everyone who doesn’t know what you are talking about a great excuse to check out.
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When Pastoring is Hard (And 3 Ways to Survive)

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pastoring

Every job is hard. Teaching in a school. Working in a bank. Being a cashier at In n Out. Driving a trash truck is hard.

Pastoring is hard.

Some things that make pastoring hard make other jobs hard and some things are unique to pastoring.

Here are some things that make pastoring hard:

  • When someone stabs you in the back.
  • Counseling someone and then watching them do the exact opposite and wreck their lives.
  • Having a staff member lie to you.
  • Encountering Christians and leaders who are not kingdom minded.
  • When someone stop giving, stops serving, stops buying in to the vision.
  • When expectations for you, your spouse and your kids are unattainable.
  • When giving goes down and you need to make hard choices.
  • When you make a hard choice people don’t understand and criticize.
  • You spend 20 hours on a sermon only to get an email Sunday afternoon with all the things someone didn’t like about it.
  • You spend 20 hours on a sermon and it flops.
  • You baptize someone who falls back into old patterns.
  • Celebrating the victory over addiction with someone only to get a text the next day telling you they fell back into it.
  • When you take someone through church discipline and they relationship remains broken.
  • Watching a couple go through a divorce.
  • Satan showing up at your house.
  • Spiritual attacks on your wife and kids.
  • When someone talks about you (the pastor) to your wife or child.
  • When someone talks about your wife behind her back.
  • When someone you’ve poured into as a developing leader says, “I’m leaving and taking people with me (behind your back).”
  • When people ask why you aren’t supporting the ministry or person they think you should support and get angry about it.
  • Watching a person in your church listen or read someone who is preaching lies and false doctrine.

In those moments, here are some ways to move forward and handle it:

  1. This moment won’t last forever. Go to bed and wake up because tomorrow is a new day. Will some of these issues still be unresolved tomorrow? Sure. But at least you will be rested and thinking more clearly. They won’t last forever. Some of the moments that have been the hardest for me, several weeks or months later are no longer on my radar.
  2. Leadership is hard, get over it. If leadership wasn’t hard, everyone would do it. You were called to it. You signed up for it. It is hard, but that is what make leadership so glorious and amazing.
  3. You answer to Jesus. Yes, you have accountability and structures. Yes, you answer to an elder team, but ultimately, you answer to Jesus. He’s the one who called you, the Holy Spirit empowers you. You answer to them. This doesn’t mean you get high and mighty, it just means you remember where you ultimately end up, standing in front of Jesus.
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13 Rules of Leadership by Colin Powell

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bookI recently read Colin Powell’s book It Worked for Me: In Life and Leadership (kindle version). The book begins with Powell’s 13 rules for leaders, easily worth the price of the book. Here they are:

  1. It ain’t as bad as you think. It will look better in the morning. This is true for me, but things look better after a night of sleep. Often Powell says, “This rule reflects an attitude not a prediction.” 
  2. Get mad, then get over it. Anger is okay and sometimes warranted. As a leader, you will be hurt, criticized, stabbed in the back and letdown. Get mad, and the move on. Life is too short to stay mad. There is too much ground to cover to stay angry.  
  3. Avoid having your ego so close to your position that when your position fails, your ego goes with it. Your positions and opinions cannot be who you are, otherwise when they fail or lose, you are left with nothing. Be willing to be wrong and to lose.
  4. It can be done. Powell states, “Always start out believing you can get it done until facts and analysis pile up against it.” Too many pastors start with, “This can’t be done” and then find data to back that up and then miss the possibilities God has in store for them.
  5. Be careful what you choose: you may get it. Take your time to examine options if possible. Don’t rush things.
  6. Don’t let adverse facts stand in the way of a good decision. Facts aren’t always right, sometimes leadership is about going with your gut and what you believe you need to do. Leadership is knowing what the difference is.
  7. You can’t make someone else’s choices. You shouldn’t let someone else make yours. I tell pastors all the time when it comes to volunteers, “Don’t say no for them.” Make the big ask. Cast the big vision. Don’t be afraid to ask a busy person to serve, a generous person to give, etc. Ask. The worst thing that can happen is they say no, which doesn’t change where you are right now.
  8. Check small things. The little details is where games are won and lost. Powell says, “Success ultimately rests on small things.”
  9. Share credit. The higher up you go in leadership, the more credit you get for anything going well. Consequently, you get more criticism for things going poorly. Leadership is about sharing credit and taking blame. When things go well, spread the credit around. Don’t hoard it.
  10. Remain calm. Be kind. Leaders set the tone. If you are tired, stressed, busy, chaotic. Others will be as well. In the face of uncertainty, remain calm in public. If you need to vent, let off steam, do that in private.
  11. Have a vision. Be demanding. If you don’t have a vision, a plan, a dream, you aren’t leading anyone anywhere. People get excited about big visions, big dreams. When you have one, get buy in and keep people focused on it. Powell said, “Followers need to know where their leaders are taking them and for what purpose. Purpose is the destination of a vision. It energizes that vision, gives it force and drive. It should be positive and powerful, and serve the better angels of an organization. Good leaders set vision, mission, and goals. Great leaders inspire every follower at every level to internalize their purpose, and to understand that their purpose goes far beyond the mere details of their job. 
  12. Don’t take counsel of your fears or naysayers. For me, I listen to criticism from people who love Jesus, love me and love Revolution. Don’t meet those 3 criteria and I’m not that interested in what you have to say. It is easy to let fear, the unknown and criticism derail you. Don’t.
  13. Perpetual optimism is a force multiplier. As a leader, people feed off your optimism or pessimism. You can’t hide them. Be optimistic.

Overall, the book was great. This list was pure gold for leaders.

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Necessary Endings

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bookEvery Saturday morning, I review a book that I read recently. If you missed any, you can read past reviews here. This week’s book is Necessary Endings: The Employees, Businesses, & Relationships that all of us Have to Give up in Order to Move Forward (kindle version) by Henry Cloud.

As the title indicates, the book is about how to know when things have run their course. It looks at how life, business, church, relationships and organizations all have a life cycle. We all know this. We aren’t friends with everyone forever, we don’t have ministries that run forever (although it might feel that way at some churches), we don’t have products that last forever. Things end. People move on. Sometimes that ending is hurtful and sometimes productive. But they happen.

What Cloud does and it is something every leader needs to learn is how to know when that ending is happening (before it’s too late) and how to end it and move on in a healthy way.

For the longest time I’ve been terrible at this. I hold onto relationships too long. I let people who hurt me stay in my head for years. While I’ve grown in this area, I’m nowhere close to where I need to be, which is why I found this book so helpful.

Here are a few things I highlighted:

  • For there to be anything new, old things always have to end, and we have to let go of them.
  • Getting to the next level always requires ending something, leaving it behind, and moving on. Growth itself demands that we move on. Without the ability to end things, people stay stuck, never becoming who they are meant to be, never accomplishing all that their talents and abilities should afford them.
  • In many contexts, until we let go of what is not good, we will never find something that is good. The lesson: good cannot begin until bad ends.
  • Often, there are no good business reasons for waiting to do something that should be done now.
  • In the simple word pruning is the central theme of what a necessary ending is all about: Removing whatever it is in our business or life whose reach is unwanted or superfluous.
  • Make the endings a normal occurrence and a normal part of business and life, instead of seeing it as a problem.
  • One of the most important aspects to any high performance is the ability to separate one’s personhood from any particular result.
  • the great leaders make “life and death decisions,” which, as he pointed out, were usually about people. Those are the decisions that cause big directional changes in businesses, where the life or death of the vision depends on someone stepping up and acting.
  • What is not working is not going to magically begin working
  • If you comb the leadership literature, one theme runs throughout everyone’s descriptions of the best leaders. The great ones have either a natural ability, or an acquired one, as Collins says, to “confront the brutal facts.”
  • In the absence of real, objective reasons to think that more time is going to help, it is probably time for some type of necessary ending.
  • When truth presents itself, the wise person sees the light, takes it in, and makes adjustments.
  • People resist change that they feel no real need to make.
  • In my experience with businesses and individuals, not paying attention to sustainability is one of the most common reasons that they get into trouble, sometimes unrecoverable trouble.

As a leader, this is a book worth picking up. I think for many pastors, knowing when to end a ministry, a relationship or how to handle a leader who is not performing, this book can be extremely helpful.