Every year, my team and I attend the leadership summit. This year, there is a shadow hanging over the summit as I outlined here, but I’m still trusting that it will have some incredibly helpful content, just like in past years. To capture what I’m learning and to help you grow as a leader, I always share my notes from each session, so be sure to check back after each session and bookmark them for future use.

The third session featured a talk by Danny Meyer, Restaurateur; TIME Magazine’s “100 Most Influential People.” His talk focused on creating a customer-focused culture, which churches can always grow in.

The following are some takeaways:

1. There’s nothing worse than wasting your life on something you don’t want to do.
2. The road to success is paved with mistakes well handled.
3. To get anywhere worthwhile is to listen to the people on the front lines.
4. The places with the best service will last the longest.
5. Service means doing what you said you would do.
6. Hospitality is how you make someone feel while delivering service.
7. The shelf life of innovation is 2 minutes.
8. Companies thrive by doing the thoughtful things. Thoughtful is thinking and feeling.
9. If we know how to make you feel better than the next guy, you’ll come back.
10. Once a mistake is made, you can’t erase it. The only thing you can do is write a great next chapter.