Red Flags in a Job Search

Photo by Joshua Hoehne on Unsplash

So, you’re searching for a job. You are excited, talking with churches and maybe narrowing down the list of potential places to move. 

It is easy in a job search to talk yourself into a place. You might imagine that it is better than where you are, or that you can be the hero that finally does what no other pastor did before at that church. Don’t buy those mirages. Make sure you ask the right questions to find a church’s heart. 

But, how do you see through your emotions and desires to see red flags that you might be missing?

Now, before listing these out, let me say these red flags aren’t necessarily a reason not to take a job, but things you need to pay attention to, even though they aren’t always obvious. 

You don’t want to live there. I think this is a big deal. I remember talking to a large church in the midwest. I clicked with the elders and team there, and they were renovating their building and making it more prominent, but as I talked with Katie about it, she said, “But you don’t want to live there.” I got defensive and started to tell her all the reasons we wanted to be at that church, and then she said, “But you’d still have to live there.” 

Now, we don’t always get to choose where we live, and sometimes, the doors to the place we want to live don’t open. We tried in our search to move to several areas that were closed to us. Sometimes, the family determines where you can or can’t live. But, as a pastor, you need to live in that place and love the people and the culture that makes up that place. 

Make sure you want to live there, and that you like the worst season of the year there. Because it will be winter, or a blazing hot and humid summer. 

The elders are mad at the previous pastor. In my first conversation, I could tell the elders were still angry at the last pastor in one church I talked to in our search. They weren’t mad at what he did or carried any bitterness from his time; they were furious that he left them. 

Listen to how the people talk about the previous pastor and what stories they tell. Do they tell stories of a mythical time you won’t be able to replicate? Do they tell stories of hurt? Anger? Bitterness? This is a red flag because some churches are so hurt and don’t know it. Some churches need more time without a pastor to truly understand what they had and took for granted. Some churches must deal with their hurt and not take it out on the next pastor. 

As a pastor, you need to know what you are walking into in this regard. You will be the one to pastor these people through whatever feelings they have about the previous pastor(s). 

Tons of turnover. Ask about staff, elder, and volunteer turnover. One church I talked to had over 50% of its staff turnover in three years. No matter how big or small the staff, that’s a significant number. In this church, it was over 20 staff members. When I asked questions about it, there were good reasons and stories. However, it also revealed some things about the culture. It is easy to spiritualize staff transitions in a church, but you must ask questions about it and what it reveals about the culture. 

Long-tenured staff. The flip side of the turnover coin is a staff with no turnover. 

While this can be a healthy thing for staff, it can also be a red flag for a new staff member coming in. What has happened to previous new employees? Did they last? Why or why not? How open is this staff to new ideas and ways of doing things?

You meet someone you don’t click with. Depending on who this person is, it may not matter. But pay attention to people you don’t connect with in an interview process. Are they powerful? Influential? What rubbed you the wrong way? 

This person will one day be a part of your staff, board, or church, so make sure you click with people. 

They don’t want to change. Every church that hires a new pastor says, “We want to change and reach new people.” But do they? Like all things a church says, ask questions about it. Ask what change means to them, what kind of new people they want to reach, and what things they are willing to change and not change for this to happen. 

Lastly, talk yourself out of it. 

Here’s what I mean. A friend who does a ton of hiring for his job told me that one of the things he encourages search teams to do is to figure out why they wouldn’t hire a candidate. Just like it’s easy to talk yourself into a job, it is easy to talk yourself into a candidate. So, create a list of why you shouldn’t move or take a position. Do some opposition research on a place. If you have difficulty doing that, ask your spouse or a friend to help you with it. They might see things you don’t see. 

5 Ways to Lead When You Aren’t in Charge

Recently, I got to speak to a group of young leaders on how to lead when you aren’t in charge.

It isn’t easy to be on a team, to follow another leader, especially if you don’t respect them or like their vision. Yet, we will have to lead at different points in our leadership journey when we aren’t in charge.

I spent years not being in charge, and I didn’t lead well. I was prideful and not a very good follower, and God taught me many things. I stumbled through my early years of leadership. Then, after being a lead pastor for 12 years, God put me in a second chair for two years. It was hard, but exactly where I needed to be to learn some lessons about myself and leadership. Those two years have changed how I lead today in meaningful ways, but that’s a different post.

If you find yourself leading when you aren’t in charge, there are some essential things you can do. Now, if you google leading when you aren’t in charge, you will find a host of articles and podcasts that will say a lot of the same things: be humble, be teachable, know that you have influence where you are, etc. And those are all true. I’m going to assume that you already know those things and are doing those things; that’s why you’re a leader.

So, with that in mind, here are 5 other things you can do to lead when you aren’t in charge:

Be content where you are. You aren’t where you want to be or where you will ultimately be, and that’s frustrating, but it is also a good thing. 

A lot of leadership and following Jesus is about contentment. 

Be content. 

Be thankful too. You aren’t having to make certain decisions and carry a certain weight. 

If you weren’t in charge through covid, you didn’t carry a weight that others did. 

If you aren’t the lead pastor, you probably don’t feel the weight of making sure your whole church is protected, that the bills get paid, or whether you’ll have to shut down again because of covid or something else. Yes, you feel those weights to a degree, but not the way your lead pastor does. 

You don’t have everyone coming to you about something. That is a good thing. Yes, people come to you, but what do you do with that? You often “pass it up the chain” to the one leading.

I led worship at a large college ministry in college and then went on staff at a church as the student ministry worship leader. For the first three months, I didn’t lead worship. My boss had me reset rooms, move chairs, take out the trash, follow up with people, etc. I was so annoyed, and I told him so, because I was 19 and knew it all. He looked at me and said, “You’ll be on stage when you are content to be off stage.”

God wants to teach you things about yourself, Him, and others in this season. 

I love what Crawford Loritts said, “God won’t give you what you want because you won’t stick around long enough to get what you need.”

It is easy to quit; looking for an easy way out at this point, trying to force your way into a leadership position. But if you do, you might miss what you need for later.

Understand the person you follow.

As important as it is to know yourself and how you’re wired, and how your family and upbringing have affected you, it is equally important to know this information about the person you follow. 

Do they need time to process? Do they talk out loud? What do they value most, and why do they value that so much? What are their rhythms in terms of work? When is the best time to bring up an idea?

I had two bosses in one role, one wanted to speak in specifics, and when he said something, that was it. The other liked to process out loud and throw things at the wall. One wanted specifics when I came to him, and the other wanted me to share at the beginning of an issue so he could be involved. 

Could you get to know them, be a student of them? If you don’t know, ask them. If you are new to a church or team, ask a lot of questions of those you work with and work under. 

Know what you can change and can’t change under that person. 

Your boss, board, or leader cares about certain things. Some things are mission-critical that they are passionate about, and then other things they aren’t. You need to know what those things are. What is #1 on their list that they will protect against all costs?

Often, those things are non-negotiable, or you will have some difficulty changing those things. 

But what can you change?

Are there things they aren’t as clear on, as passionate about that you can experiment with? If so, spend some energy there. 

This also gets into understanding the team culture and dynamics. To change things, do you need to keep quiet, or bring them up? How does something get changed?

Be someone that can be counted on. 

The best thing you can do for those around you to gain more influence and move into the leadership roles you want is to be someone who can be counted on and gets things done. 

When you do this, you are making your boss’s job easier. 

One thing that people leading want to know is if their team is with them. Making sure your boss or leader knows you have their back in the meeting, and outside of the meeting matters greatly. 

In being someone who can be counted on, you also fulfill a vital leadership principle, making your boss’s job easier. 

Craig Groeschel refers to this as being the chief problem solver.

Know where the power resides. 

This might be one of the most important and overlooked things you need to know when you aren’t in charge. If you miss this and underestimate its power, you will find yourself in a world of hurt and going down the wrong road.

You need to know where the power resides in meetings, who makes things happen, and who stops things from happening. And know, this isn’t always the person at the top. It could be the gatekeeper for someone, the person with more details than others. I remember starting at a church and going through orientation and then having an admin tell me, “Now, let me tell you how things get done here.” That’s power.

If you don’t understand where the power resides, it will create a lot of headaches for you and missteps as you try to build influence.

When you aren’t in charge, you need to know who you influence and in what area. What area does each person influence (this isn’t always clear in job descriptions)? Who makes the final call on something? Who is responsible for carrying something out? Who sways the meeting when they speak? Who speaks first and last, and what does that do to the room?

Every church has a hierarchy, but you need to understand that what is written down is not always the way it is.

Know that you have influence.

Just because you are in charge doesn’t mean you hold all the influence. 

I’ve been at my church for almost a year. I have influence and power. 

The others on staff have more influence than I do because of how long they’ve been there. They have sat at more hospital bedsides and walked with more people than I have. Do not underestimate the influence you have in the seat you sit in. Relational influence is incredibly powerful in a church setting. 

As I was going through that hard season in Tucson, I had a mentor tell me something important: Know what you control, what you influence, and what is a concern. Too often, in our passion and excitement, we confuse these categories, and sometimes we need a friend or spouse to help us know the difference. 

Be clear on what you have control over or where you only have some influence. If you have some influence, know that it is more than none, and use what you have. Sometimes, it is something you are concerned about or don’t like, but you have no power or influence to change it. Too many leaders spend leadership capital on things that are a concern, something they’d like to change. That doesn’t make it not worth it, but it can be costly in the long run. 

The Goal of Spiritual Rhythms

Sunday I started a new series at CCC called Summer Reset: Reevaluating our Spiritual Rhythms

When new year’s goals and resolutions roll around almost every year, millions of people make a goal connected to their spiritual life. It might be reading their Bible more, praying more, or being more generous, which is fantastic. But often we fail to move the needle in those places, or at least to the degree we’d like to see.

Many times we get frustrated with ourselves, think something is wrong with us, and then fail to reengage with God.

Have you ever asked why that is? There are many reasons this happens, but I think one of them centers on our spiritual rhythms.

Have you ever asked yourself: What is the goal of spiritual rhythms or practices? When I read my Bible, pray, give, fast, or any other spiritual practice, what am I hoping will happen?

I like the word rhythm and practice because it helps me see life as a rhythm. Rhythms get the idea of movement, timing, seasons, and life in that way. Practices help me to know that I am practicing, I have not arrived. Every time I fast, feast, pray, sit in silence or join in community, I am practicing. And, if I don’t get it right (which is often) or if things feel stale (which happens), I am practicing. 

What is your goal when it comes to spiritual practices? To your spiritual rhythms?

If you think about the question, you will start to think of things like growing close to Jesus, growing in my faith, and learning about Jesus. And those are good answers. 

Spiritual practices are how we connect with God and relate to God. But spiritual practices also do something else; they are how we become more present to God, others, and ourselves. They reorient our hearts and lives around the things of God, which is crucial in our world that is so loud and easily distracts us. 

This is why the goal of spiritual practices is so important. If we don’t know the purpose, we won’t understand why we need to practice them or what we are trying to experience or accomplish when we practice them. We will also miss what God is trying to do in us, around us, and in those practices. We can read our Bible, pray, take a sabbath, and miss all that it could be.

While spiritual practices do many things, I think they bring about two important things:

  1. They are about our formation, becoming more like Christ, and how we walk with Christ as his disciples, as his apprentices, alongside him.
  2. They help us to be present with God, ourselves, and others. They help us be aware of what is happening in us, what is going on in others, and what God is doing. They help us not to miss things.

As we practice them, we look for how God is forming us. As we experience difficulty or struggle through practice, we look for what God is doing in us, how we are being shaped, and who we are being shaped into. 

The Things that Sneak into the Heart of a Pastor

Every week when a pastor preaches, they talk about the sin that binds the people in their church, the idols they battle, the lies they quickly fall into, and the truth of Jesus that frees them and destroys sin and death.

Pastors, by and large, often struggle to apply this same medicine to their sins.

Much of the identity and idols that pastors fall into are residing in what happens on a Sunday morning at church. High attendance, strong giving, and loud singing were good days. A pastor will float through Sunday night, post about all that God did on Instagram, and wake up ready to charge hell on Monday morning.

Low attendance, a down week in giving, few laughs, and no one sings, and the pastor will go home, look at social media, get jealous of the megachurch down the road, wake up Monday morning ready to resign, and get another job.

The difference between the two examples?

The heart of the pastor.

Over the years as a pastor, I’ve ridden this roller coaster more than I’d like to admit. It is easy to do.

So, how do you handle this as a pastor? How do you protect your heart?

1. Keep Sundays in perspective. What happens and what you feel as a pastor on a Sunday morning can be misleading. Just because it felt great doesn’t mean that it was. I’m amazed at how many times I feel like a sermon was so-so, and the response from people is, “That is exactly what I needed to hear.” And how many times do I get off the stage thinking I preached my greatest sermon, and no one says anything.

While Sunday matters, it does not tell the whole story of what God is doing in the life of your church or its people.

2. Be cautious about what you see on social media. A friend of mine who is revitalizing a church called me and said, “It’s so hard to watch the megachurch down the road baptize more people on Easter than we had in attendance.” And that’s a real struggle.

Be cautious about what you follow on social media and when you look at it. If you are exhausted and feeling down on Sunday night, Instagram may not be the best spot for your soul.

Another thing to remember is percentages. This is important. Every pastor would say that every life matters, but when you see thousands getting baptized or a massive move of God, it is hard not to feel jealous or inferior. But a megachurch and a church plant are not the same, just like the small start-up isn’t the same as Amazon. For example, if a church of 5,000 baptized 80 people on Easter, that is incredible, but they baptized 1.6% of their church. If your church of 250 baptized 10, that is 4%. Yes, they both matter the same, but, and this may seem silly to you, percentages have helped me to keep things in perspective when my heart gets out of line.

3. Celebrate what God does in the church down the road or across the country. The flip side of this coin is essential. Celebrate what God is doing in other churches, don’t despise it. Don’t say, “They must be watering down the gospel; that’s why they’re growing.” Just celebrate with them, and thank God for how His Spirit is at work.

4. Make sure you do something life-giving on Sunday or Monday. Many pastors, when they get home on Sundays, are entirely spent. While it is exhilarating, it is also exhausting to preach, counsel, pray with others, and often leave church shouldering the people’s burdens in your church. That is part of what a pastor does. But in that, you must make sure that you refill your tank.

Too many pastors go home and sit down in front of the TV or scroll on their phones. While there is a place for this, you need to schedule some life-giving things for you.

We try to take a long walk on Sunday afternoon to get outside and move our bodies. Some reading time or a family game, and one of our practices on many Sunday evenings is to have another family or friends over for dinner.

Whatever is life-giving for you, a hobby, exercise, community, reading, do that on Sunday or Monday. Refill yourself after pouring so much out.

5. Spend time with Jesus and friends. Friends and community are critical. And many pastors struggle with this. And I get it. It can be hard to have close friends within your church because you are always the pastor to them. It can be worked through, but you need friends, whether in your church or outside.

It would help if you refilled your soul after pouring it on a Sunday. On Mondays, make sure you spend time alone with Jesus and read a book that fills your soul that isn’t related to sermon prep. Grow yourself.

If recent studies are any indication (and I think they are), it will continue to be a challenge to be a pastor.

You must make protecting your heart a priority.

7 Things a Pastor Must Do on Easter

Photo by Kelly Sikkema on Unsplash

Sunday is the “super bowl” of the church year. I wish we didn’t call it that, but that’s another post.

We love Easter. It is the hope of our salvation and our world. In most churches, attendance will be higher than at any other time of the year. More unchurched people will be there more than any other week.

Here are 7 things a pastor MUST do on Easter:

Fill yourself up (before and after). You will likely be tired by the time you get to Easter morning. You will be tired on the Monday after Easter. The week of Easter is filled with special services and attention to different things. Make sure you take time leading up to Easter to eat well, get some sleep, keep your exercise going, and fill your heart up. Don’t preach on an empty tank.

After Easter, make sure you fill yourself up as well. Get up and exercise on Monday morning, read your bible, and listen to worship music. Be with Jesus.

Be a pastor. Every week, I have no idea what people are carrying when they walk through the doors of our church or tune in online. Many people drag themselves to church on Easter, barely hanging on in some areas of their life. Be a pastor. Pray with people, smile at them, listen to them, walk around, and talk to people. Don’t hang out in the green room or backstage. Be a pastor.

Talk about the resurrection. You will be tempted to be cute and talk about something else for fear everyone knows about the resurrection.

Don’t.

The resurrection is our only hope. Without it, Jesus is still in the grave, and our faith is in vain (1 Corinthians 15:14). Without the hope of the resurrection, sin, and death can defeat us. The world will not be made right without the resurrection. Marriages cannot be saved, addictions cannot be defeated, and identities cannot be changed.

Challenge them. Don’t be afraid. Step up to the plate and tell them, “Today is the day.” For some, they need to be challenged to come back. For others, they need to be challenged to follow Jesus.

Remind them. While some will need to be challenged, some will need to be reminded that God loves and cares for them, that God has not forgotten them, that God has not left them, or that God is not disappointed in them.

Invite them back. I’m amazed at how many church services I’ve been to, and no one invited me back next week. Tell them, “I look forward to seeing you back next week.” Be friendly, walk around, and say hi to people. Lead the way in how your church should be welcoming.

Put as much effort into next week as you did this week. Easter was great, and you will be tired, but people will return to your church the following Sunday. Put as much effort into that. Hopefully, you started a new series on Easter that they want to hear part 2 of. Be ready.

Values & Culture Drive Your Church

brown wooden letter t-embossed decor

Pastors and church leaders spend a lot of time talking about strategy, mission, vision, and those things that matter. Yet, they are catalyzing forces for your church and what God has called you to.

However, it won’t matter if your culture and values do not support your strategy, mission, and vision. The words on the wall will be meaningless.

Peter Drucker famously said, “Culture eats strategy for breakfast.” And he’s right.

Culture is a squishy thing. Simply put, culture is how things “get done” without telling anyone. It is the knowledge that this is who we are without being told.

Every church has a culture. It is how worship is done, what is expected of preaching, what can or can’t be changed, what the church would say is the most important thing.

I remember working at a church and going through orientation and learning all the church policies, communication, working with the social media team, getting things done, etc. After the meeting, my assistant pulled me aside and said, “Now, let me tell you how things get done.” That’s culture.

Culture is influential, and often in churches, no one knows how the culture started or why things are the way they are. One of the things I encourage leaders to do when they walk into a new job is to ask why and how questions constantly. Why did this get started? Why do we do this? How did this start? One of my favorite questions is to ask, “What was the problem or issue that led to a meeting that resulted in this decision or way of doing things?” It gets at the why and the beginning, and then, you can ask, “Is that still an issue or a problem?”

I heard of one church that started something because of problems in the parking lot, but when those problems no longer existed, they wouldn’t make changes to their ministry because “we’ve always done it that way.” That’s culture.

What’s important to know is that culture isn’t bad. But it does determine things. And make no mistake, every church and family has a culture.

In his excellent book Look Before You Lead: How to Discern & Shape Your Church Culture, Aubrey Malphurs lists nine reasons values and culture matter to your church:

  1. They determine ministry distinctives.
  2. They dictate personal involvement.
  3. They communicate what is important.
  4. They guide change.
  5. They influence overall behavior.
  6. They inspire people to action.
  7. They enhance credible leadership.
  8. They shape ministry character.
  9. They contribute to ministry success.

Here’s my encouragement for you. Look at this list and ask some questions:

  • Is our culture clear?
  • Are our values clear?
  • Do we like our values and culture?
  • Of the nine things listed above, would clarifying our values and culture help with any of those?

As we are starting a new year, figuring out what church in this polarized, covid world looks like, this is a perfect time to clarify who you are as a church and what matters most to you.

Why Every Pastor Needs to Think Like a Church Planter (And How to do It)

Covid did many things in our world and our churches and organizations. All crises do this: they accelerate things and show what was hidden beneath our success. As churches move forward, I think one thing is true: All pastors must think like church planters. 

You might wonder, why? Do they really? What if they aren’t church planters?

First, the why.

The reality is, everyone is a church planter right now.

Most pastors I talk to are seeing 40-50% of their church come back. Most pastors and churches aren’t sure who is a part of their church anymore. There is a constant wonder of where that person is or what happened to that family. As a church planter, you constantly think about who is coming back, who is a part of our church.

Not meeting for several months to a year in some places in many ways wiped the slate clean for churches. It took away a lot of security, a lot of programs of things you used to do, or “the way things have always been around here.”

And the last reason pastors need to think like church planters is in how church planters think. They are dreamers; they try things others won’t try because they are simply trying to survive. But, they are passionate and want to reach people. Now, I’m not saying pastors aren’t like that, but many aren’t. And this isn’t about personality type. I’ve heard many pastors push back on this idea, but that doesn’t mean a pastor can’t think this way.

Here’s how to think like a church planter:

Dream. When was the last time you dreamed about the future, the hopes and plans God has placed on your heart? Take some time to get alone and dream. Here are some questions to work through in that time. So many church planters start a church because they have a dream, see a church, and see a future. This is born in them over many years, and their passion grows and grows.

What do you hope and pray God will do in your church, in you, in your people over the next several years? What are you asking God for? What impact are you hoping to make? This isn’t necessarily about crowds and growth, but impact.

Clarity. What churches and teams need is clarity. So many churches and staffs are tired, demoralized, and exhausted right now. They have spent the last year feeling like they aren’t moving forward, that they aren’t doing anything. So many staffs have no idea what is important anymore. Most pastors lie down each night wondering what is working, who is a part of their church and struggling.

This is why clarity matters so much. Your staff needs to know what matters right now. It doesn’t mean that is the most important thing for your church, just what is most important right now. Something has to win; something is more important than something else. So I told our team: right now, the most important thing is rebuilding through Sunday morning. This means re-engaging people, rebuilding teams, and helping new people and those coming back get connected to God and each other. This doesn’t mean we aren’t doing other things, but it gives us a list of priorities.

So, for the next 3 months, what is the most important thing? The next 6 months?

Don’t go further than that. Most church planters aren’t. They live in monthly cycles. This isn’t the greatest long-term plan, but you are rebuilding. You are restarting.

Look around on a Sunday. Look at your teams and what you do. What isn’t clear? What is confusing? This is the time to get clear on why you do what you do.

Patrick Lencioni describes the job of a leader this way, “Create clarity, communicate clarity, over-communicate clarity.” So if there is one thing pastors need to do right now, it is to create and communicate clarity.

Simplify. One of the things true of many churches is they begin things but never end things. And this makes sense because people are committed to something, someone started something. But over time, things become complex. Slowly, people can’t remember why something started or if it is even doing what it intended to do when it started.

This is an opportunity to simplify.

Church plants are often very simple, many of them meet in rented facilities or don’t have the staff, so they can only do so much.

This is a chance to ask of every program and ministry:

  • Why did we start this?
  • Does it still do that?
  • Do we still need it?
  • Do we need to tweak anything to make it more effective?

Start over. I just started at a new church. There are a lot of advantages to starting new, to starting over. A church planter is starting over, starting new. They can do all the things they were never able to do at their last church, all the dreams and ideas they’ve had to put on a shelf, they can take off. The same happens in a move; you take all you’ve ever learned and apply it.

What if you did that without moving?

I remember reading something Andy Grove said years ago, “If the board replaced us (the leadership team at Intel), and they brought in someone new to lead this. What would they do? Why don’t we do that?”

What a great question!

If someone new came in, what would they see? What would they stop? What would they start? Here is a list of questions I asked myself and influencers at my new church when I moved. I’d encourage you to ask yourself, your team, and influencers those same questions now. There is so much gold waiting for you if you will dig a little bit.

Leading right now is not easy, but leading was never supposed to be easy. This is an opportunity, a chance to reimagine what can happen and how God can use your church to reach your community and beyond.

Pause, dream, listen and move forward.

I’m praying for you.

Mission vs. “The Way we Do Things”

In his great book Canoeing the Mountains: Christian Leadership in Uncharted Territory, Tod Bolsinger quotes James Osterhaus on the principle of Red Zone-Blue Zone decision making. 

The red zone is making decisions that are “all about me.” The blue zone is making decisions that are “all about the mission.”

One thing I see creep into churches when it comes to decisions, though, is that the mission slowly becomes the same as “the way we do things.” The line between the mission and the model slowly becomes the same line. When that happens, a church easily moves into the red zone because they make decisions to keep themselves comfortable, not make changes, or to keep power. 

The question leaders and churches need to ask themselves, according to Bolsinger, are, “Does this further our mission? Because a healthy system makes decisions that further the mission.”

Asking what furthers the mission and what furthers the way we do things are not the same question. Or, asking what furthers the mission versus what furthers the ______ (insert church name) way, are not the same question. 

Too often, churches and pastors confuse the mission and the way they do things. 

How does this happen?

Here are a few ways this creeps in:

Not having a clear mission. The first way this shows up is in not having a clear mission. If you don’t have a clear mission, this is why our church exists and what we are put on this earth to do, then it is easy to drift from that because there isn’t a right answer. 

Many churches are in this spot.

They lack clarity of mission, where they are headed, or even clarity of their strategy. And for many leaders and churches, it is easier to articulate “how” you do something instead of “why” you do something. As a result, pastors can often talk all day about how they do ministry, how they do a program but struggle to articulate why they started it, why it must keep going, why it must be this way instead of that way.  

When that happens, the way you do church becomes the mission, and you make decisions to keep your job, to stay comfortable, and to not go through the pain of change. 

Not having a clear model. Many pastors and leaders have not done the hard work of saying, “This is how we make disciples; this is how we do worship services; this is how we follow up with people.” It is far easier, they think, to bounce from one idea to another without actually asking, “How has God uniquely wired us and called us as a church for this time and place?”

God did not place you in your church or in your city to be exactly like North Point, Elevation, Saddleback, or _____. He placed you there, to be you. So, yes, learn from others, steal great ideas and implement them, but do the hard work and ask about contextualization and what makes sense for your church and your area. 

Falling in love with your model more than your mission. Leaders who do the hard work will find that their mission and model come out of their passion and story. This is one of the reasons it becomes blurry. And this is often why we fall in love with our model so easily. We created it, and it is who we are; it is what we like, what would reach us or does reach us. 

But you must stay flexible on your model (the how) and stay clear on the mission (the why). 

As Andy Stanley says, “Date the model, but marry the mission.”

Continue to ask yourself questions like:

  • What is working?
  • What is not working?
  • What isn’t clear?
  • What did we start 5, 10, 20 years ago that doesn’t make sense anymore?

Jesus continued to come back to the kingdom of God. That was what he talked about. That was his mission. Yet, he disappointed people, met people in different ways and through different means throughout his ministry. Paul did the same thing throughout the book of Acts. 

The mission was the same. However, the model and values shifted. 

The Most Important Minutes to a Guest at Church

Guests at a church are a big deal; they matter a lot. They are gifts from God that need to be cared for and stewarded well. Notice, I didn’t call them a visitor. Visitors are people who come and go. We don’t really like visitors to come to our house, but we love guests. So we pull out the red carpet for a guest.

To this end, are there moments that matter to a guest more than other moments in a worship service or event at a church? I think there are. There are two moments you need to pay attention to:

  • The first seven minutes they are on the church campus.
  • In the last 10 minutes they are on the church campus.

I’m not saying these are the most important moments of a church, a service, or what we think matters most. But, they are the minutes that matter the most to an unchurched guest.

In the first 7 minutes, a guest is deciding if they will come back. How easy was parking to find? How hard was it to find their child’s classroom and get them checked in? How secure was the kid’s ministry? Were the bathrooms easy to find? What about coffee and refreshments? Did someone wave and smile at them? If they are online, did someone say hi to them and tell them they were “seen?”

All of these things happen before a guest sits down or the service starts. 

In the last 10 minutes, they are asking about their fit in a church. Is anyone talking to them? How did the preaching and music speak to them? Did they find the pastor understandable? Relatable? Did he talk over their heads? Did he make them want to come back and find out more about Jesus? Did the spirit move them during the preaching and the music? Did anyone say, “I’ll see you next week?” 

Taken together, these minutes decide a guest’s opinion of the day and if they will be back.

11 Ways to Engage Guests at Your Church

two man and woman standing on doorway

Recently, I attended a virtual conference with some of the team from my new church, Community Covenant Church, on church systems. They spent a great deal of time discussing how to engage people, engage guests, and help them take their first steps at a church.

And I was reminded of something important: Words matter. What you say, and when you say it, matters a great deal. What you say as a person, leader or church reveals your values.

When you stand on a stage and address those new to your church, what you say matters, it has always rubbed me the wrong way when I hear the word visitor at a church instead of guest. Now, you might wonder, is the difference really a big deal? I think it is. 

Here’s why: A visitor is someone you expect not to come back. A guest is someone you prepare for. So by calling them guests, we are seeking to communicate we are thinking about them, expecting them to come, and have thought through their experience from start to finish.

Here are some practical things to do for guests:

  • Have friendly faces outside who say, “hi.” This goes a long way. Telling someone, “We’re glad to see you,” communicates so much. 
  • Create a culture of “showing” not “pointing.” If a guest looks lost or wants to know where a bathroom is or the auditorium, don’t point and say, “It’s down there on the left.” Walk with them to where they need to go, show them.
  • Have signs. This is crucial. People don’t know where things are. I think a church should always have more signs than they have. This helps guests move through your church unnoticed if they choose to do so, allowing them to move at their own pace. You should have signs that tell people where to park, where the front door is (this isn’t always obvious at a church), where bathrooms are, where kids go, and where the auditorium is.
  • Make guest sign-in for kids fast and secure. When parents drop their kids off, they are dropping off their most precious possession. This is more nerve-wracking than most churches realize. It should be secure. Parents (or the adult responsible for the child) should have to fill something out and get a badge that enables only them to get their child (no tag, no pick-up.) Leaders in the kid’s area should have shirts, vests, badges, something that identifies them as workers. 
  • Call them guests. This is self-explanatory, but this communicates who you think they are and your preparedness for them.
  • Tell them why you do what you do. Where else do you stand and sing with a group of people songs you don’t know? Where else do you listen to a 30-60 minute message without moving? Communion? Prayer? Announcements? All these things can be foreign to people, so please explain what you are doing and why you are doing them. Tell them how long the service will be and stick to that. If you preach through books of the Bible, tell them why you do that. A simple line, “We’re going to sing songs to God that we believe to be true about him.” Or, “we love to preach through books of the Bible as we believe the Bible is true and authoritative for our lives.” Things like this also remind regulars why you do what you do.
  • Have clear next steps. If your service is step 1, what is step 2? What should they do? How do they get more involved? Make this obvious.
  • Let them identify themselves in their time. Let guests tell you who they are when they want. Please don’t give them a visitor badge or a nametag, and don’t make them stand up. Then, when they are ready, they’ll tell you they are there.
  • Speak to them, let them know you know they are there, and expected. For example, say things like, “You may be new” or, “You might be here today, and you don’t know why you are, or you may have been dragged here by a friend” or, “You might be here and aren’t sure you believe in Jesus.” This says, “I’ve thought about you; this message is for you. I’m going to speak to where you are.” This also tells your regulars it is safe to bring their friends here.
  • Give them something. People think churches want something from them, money, time, etc. At the end of the service, tell guests where they can get a gift for being with you as a thank you. My preference is not to make them give you a connection card for a gift that doesn’t feel like a gift. Just be generous to them. 
  • Invite them back. Tell everyone, “We’d love to see you next Sunday.” Invite them back. You do this with guests when they come over; you talk about getting together again.